Integrated Services Administrator


Company:	NHS Jobs
Salary:	from £28,939.28 a year
Hours:	Full-time
Location:	London, N22 7TY
Job type:	Contract
Posting date:	2 Nov 2026
Closing date:	16 Nov 2026

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Summary

Act as the first point of contact for patients, clinicians, member practices, partner organisations and other stakeholders, responding to enquiries by telephone, email and in person in a professional and timely manner. Manage shared service inboxes, telephone messages and incoming correspondence, prioritising urgent matters and escalating clinical, safeguarding or operational concerns to the appropriate person without delay. Provide patients with clear and accurate information about appointments and service processes, within the boundaries of the administrative role. Book, amend and cancel patient appointments, ensuring that patients, clinicians and relevant partner organisations are informed of any changes. Maintain accurate appointment books and clinic schedules, identifying unfilled capacity, booking issues or potential service disruption and escalating these appropriately. Support the effective use of clinical capacity by monitoring waiting lists, outstanding bookings, cancellations and Did Not Attend outcomes, taking follow-up action in line with service procedures. Contact patients through approved communication channels to arrange appointments, issue reminders and support attendance, recording all contact attempts and outcomes accurately. Receive and process referrals, checking that required information has been provided and liaising with referrers (internal or external) where information is missing or unclear

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