GP Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | London, SW7 5RB |
| Job type: | Permanent |
| Posting date: | 2 Nov 2026 |
| Closing date: | 11 Nov 2026 |
Summary
Job Overview The Medical Receptionistis the first point of contact for our Practice. Your goal is to provide a professional, welcoming environment for patients while ensuring the efficient coordination of healthcare services. You will facilitate clear communication between patients, the clinical team, and external healthcare agencies. Key Responsibilities1. Patient Services & Reception Front-of-House: Greet patients and visitors warmly, directing them to the appropriate clinician or service. Appointment Management: Maintain the practice scheduling system, processing requests for appointments, home visits, and telephone consultations. Communication: Manage incoming and outgoing mail, take accurate messages, and handle telephone inquiries efficiently. Prescription Support: Process repeat prescription requests according to practice guidelines, coordinating with the Patient Liaison Officer. 2. Administration & Data Management Records: Maintain accurate filing systems (digital and physical) and ensure timely data entry into patient records. Clerical Support: Provide general assistance to clinical and management staff, including word processing, scanning, and photocopying. Supply Management: Monitor and reorder stationery and medical supplies to ensure the practice remains fully stocked. 3. Practice Operations & Maintenance Security: Manage the opening and locking of premises and adhere strictly to security protocols. Environment: Keep reception, waiting areas, and notice boards tidy. Ensure consulting rooms are cleared and restocked daily. Facilities: Assist with staff refreshments and maintain cleanliness in the kitchen area. Professional StandardsConfidentiality & Trust You will have access to sensitive patient data and business information. You must: Maintain absolute confidentiality regarding patient and staff records. Only share information with authorized individuals in line with Practice policies and data protection legislation. Health, Safety, & Quality Risk Management: Identify and report potential workplace hazards and adhere to infection control procedures. Quality Control: Take accountability for your work, suggest improvements for team performance, and participate in clinical audits when required. Inclusivity: Respect the privacy, dignity, and diverse needs of all patients and colleagues, providing non-judgmental support to everyone. Development & Communication Growth: Participate in annual performance reviews and take ownership of your professional development and training. Collaboration: Communicate clearly and effectively with team members and adapt your communication style to meet the specific needs of patients (e.g., those with hearing or language barriers).