Customer Strategy and Support Project Lead - Temporary until December 2027


Company:	The Coal Authority
Salary:	£31,032.84 to £32,666.15 a year
Hours:	Full-time
Location:	Mansfield, NG18 4RG
Job type:	Contract
Posting date:	31 Oct 2026
Closing date:	13 Nov 2026

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Summary

Looking for an opportunity to broaden your experience and make a real difference?

We’re looking for an organised, proactive Customer Strategy and Support Project Lead to join us temporarily while the current postholder takes up a development secondment.

You don’t need to be a customer experience specialist. If you’re good at coordinating activity, working with others and turning information into practical action, we’d love to hear from you.

You’ll bring:

- Strong organisation and project coordination skills.

- Confidence working with colleagues and stakeholders.

- The ability to identify themes and turn insight into action.

- An interest in customer experience and continuous improvement.

About the Role

You’ll help turn customer feedback and plans into meaningful improvements by:

- Keeping customer projects and actions on track.

- Coordinating our Customer Delivery Group.

- Supporting our customer survey and analysing feedback.

- Turning insight into practical recommendations and actions.

- Providing clear updates to senior leaders.

It’s a varied role offering the chance to build your project, stakeholder and customer insight experience while contributing to better services for our customers.

Take a look at the job description to find out more.

Location: Mansfield, hybrid working, averaging 2 days on site

Closing date: 15 November 2027

Interviews: w/c 23 November 2027

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