Telephonist / Admin Officer


Company:	NHS Jobs
Salary:	from £25,272 a year
Hours:	Full-time
Location:	Coventry, CV2 2DX
Job type:	Contract
Posting date:	30 Oct 2026
Closing date:	15 Nov 2026

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Summary

To be fully familiar with the automated telephone system for the Pathology Department at UHCW (Blood Sciences, Infectious Diseases, & Cellular Pathology) To be involved in all relevant aspects for upgrading the automated system, so that it can be widened to the whole Network as deemed necessary. To work with the Pathology Senior Personal Assistant and Admin Manager at UHCW, Laboratory Group Manager and Health & Safety Manager, in monitoring all issues relating to accessibility of Pathology staff by outside users, to ensure that the most customer efficient service is developed. To transfer calls to all relevant Departments and individuals, having a sound knowledge of the whereabouts of listed individuals To manage and maintain diaries for the Pathology Seminar Room and Quiet Working Space. To be trained in all relevant aspects of ULTRA. To be responsible for providing Microbiology results to service users upon request and track appropriately on the Pathology Management System. To be familiar with the Trusts Electronic Patient Record system (EPR) read only function. To meet and greet visitors, ensuring that they are registered on entry and exit from the Pathology Department in accordance with the local Health and Safety Policy. To take and relay direct, and telephone messages for all staff in the Department. To provide appropriate receipt of department orders and office stationary. To undertake risk assessment for the reception area, with particular relation to patient confidentiality. To process and maintain claim forms for temporary and locum staff. To undertake personnel filing on behalf of the department. To process and input Home Visit requests onto SwiftQueue for Phlebotomy For further details please see the attached job description.

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