Service Manager


Company:	Phoenix Futures
Salary:	from £30,500 a year
Hours:	Full-time
Location:	NR10 5GB
Working pattern:	On-site
Job type:	Permanent
Posting date:	30 Oct 2026
Closing date:	15 Nov 2026

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Summary

Phoenix Futures at HMP Bure have a rare opportunity for you to join as Service Manager in our specialist psychosocial substance use service.

The Role

As a Service Manager, you will support men at HMP Bure to reach their goals and change their lives for the better. HMP Bure is a Cat C, specialist prison for men convicted of sex offences, and this unique setting is both rewarding and challenging, giving you opportunity to make a real difference. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

Essential requirements

About You To join us as a Service Manager at HMP Bure, you will need: A passion for nurturing the developing your staff. Previous experience of managing people is desirable. Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field Evidence of effective partnership working and the ability to network for the benefit of the client and service Evidence of managing a busy caseload or tasks and excellent organisational skills To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems Excellent communication skills, both written and verbal Understand complex issues presented by people entering custody Determined, with a drive to succeed and a willingness to learn Passionate and enthusiastic about making a real difference to the lives of people we support So, if you’re seeking your next challenge as a Service Manager in the justice setting, please get in touch or apply today. Your Rewards Starting Salary of £30,500 with opportunity to access potential yearly increments subject to appraisal, meaning potential salary increase up to £36,000 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata) Benefits including season ticket loan, pension scheme and life assurance Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities Continuous training and career development via PXL our dedicated learning management system Access to a 24/7 Employee Assistance programme including telephone and online access A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team. About Phoenix Futures Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

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