Complaints Manager


Company:	AmTrust International
Salary:	Income Protection Cover if you're off sick continuously for 26 weeks or more, Professional Development + Membership support, where required by the role, Support for your Continuing Career, Eligibility to participate in our annual bonus scheme, E-Learning & Development Portal, Company Days Off in Addition to Annual Leave, Private Medical Insurance, Worldwide Travel Insurance, Discounted Gym Membership
Hours:	Full-time
Location:	Nottingham, EC3A 8AA
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	30 Oct 2026
Closing date:	29 Nov 2026

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Summary

We are currently looking for a Complaints Manager to join our team based out of our Nottingham office.

In this key leadership role, you'll oversee our complaints framework, ensuring fair customer outcomes, regulatory compliance, and continuous improvement across the business.

Leading a team of six direct reports, you'll use complaint insights, investigations, root cause analysis and thematic reviews to identify trends, influence positive change, and enhance the customer experience. You'll work closely with stakeholders across the organisation to ensure complaints are handled fairly, consistently, and in line with FCA requirements, Consumer Duty principles, and company standards.

Essential requirements

We're looking for someone with significant complaints management experience within a regulated Financial Services environment, ideally Insurance, together with proven people leadership skills and experience developing complaint governance frameworks, policies and procedures.

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