Income Officer
| Company: | Sovereign Network Group |
|---|---|
| Salary: | £32,000 to £38,000 a year |
| Hours: | Full-time |
| Location: | Thatcham, RG19 6AD |
| Working pattern: | Hybrid - 3 days remote |
| Job type: | Temporary |
| Posting date: | 30 Oct 2026 |
| Closing date: | 13 Nov 2026 |
Summary
We have an opportunity for an
Income officer to join our
Customer Accounts team in Newbury
.
This is a 6 month fixed term role where you will be working at least two days in the office.
The role:
As an
Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.
You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
Delivering a comprehensive rent & service charge collection service across the region
Monitoring customer accounts for all tenures
Managing end to end processes
Engaging with external agencies including local authorities when needed
Managing evictions
To be successful in this role you'll need:
Knowledge and experience of either social housing, home ownership or the private rented sector
A working knowledge of welfare benefits
Excellent customer service skills
Experience in income management or debt recovery/collection is advantageous, but not essential
To be a self-starter with a proactive approach and possess the ability to work without close supervision
To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
Job Description
Apply today to be considered!
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