Business Improvement Partner


Company:	Cynon Taf Community Housing Group
Salary:	£44,340 to £44,340 a year
Hours:	Full-time
Location:	Abercynon, CF45 4SN
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	29 Oct 2026
Closing date:	16 Nov 2026

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Summary

Provide technical service delivery for Business Analysis. Deliver high-quality, efficient, and cost-effective services aligned with organisational goals, regulations, and customer needs. Promote value for money, excellent customer care, and a proactive approach to improvement and adaptability in a dynamic working environment.

Key Responsibilities

• Deliver services efficiently, effectively, and with a focus on value for money.

• Provide excellent customer service, ensuring services are responsive to customer needs and feedback.

• Lead day-to-day delivery of Business Analysis and Improvement, ensuring performance targets and standards are met.

• Support and contribute to team objectives, learning, and wellbeing as appropriate.

• Use data, insights, and feedback to identify and implement service improvements.

• Actively lead and contribute to continuous improvement and service development, demonstrating adaptability and a proactive approach to improving services, processes, and outcomes in a dynamic working environment.

• Ensure accurate reporting to managers on performance, risks, and outcomes.

• Promote health and safety, safeguarding, and compliance with organisational policies.

• Uphold the Association’s values: Committed, Respectful, Integrity

• Represent the organisation positively in interactions with external partners, customers, and the community, upholding its reputation and values.

• Promote and uphold equality, diversity, and inclusion in all work.

• Commit to continuous learning and development.

• Demonstrate adaptability, a continuous learning mindset, and a proactive approach to improving services and responding to changing organisational and customer needs.

• Contribute to a positive team environment and achievement of organisational goals.

Essential requirements

• Recognised business analysis qualification (e.g., BCS Diploma in Business Analysis, IIBA certifications) or demonstrable equivalent capability in Business Improvement, Continuous Improvement or Change Management. • Considerable experience delivering business analysis within complex organisations, including end-to-end process redesign and operational change. • Experience working on digital transformation initiatives (e.g., implementing or improving case management, CRM, portals/self-service, workflow/automation utilising software such as Microsoft Power Platform). • Experience of working through discovery and defining user needs, capturing, and articulating requirements and acceptance criteria in collaboration with multidisciplinary teams and/or suppliers. • Experience developing robust options appraisals, business cases, and benefits frameworks to support investment decisions. • Experience operating across multiple services and stakeholder groups, influencing senior leaders. • Creating engaging collaboration activities that ensure teams across the organisation are included and involved in change and improvements • Experience coordinating and delivering smaller change initiatives, including planning, managing risks/issues, and driving implementation and adoption.

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