Head of Community Services Operations


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Bicester, OX26 3HA
Job type:	Permanent
Posting date:	29 Oct 2026
Closing date:	11 Nov 2026

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Summary

Operational leadership and service delivery Provide day-to-day operational leadership across Community Services. Line manage and support service leads / operational leads, ensuring services have clear objectives, escalation routes, action ownership and timely follow-through. Maintain service continuity and resilience, escalating material operational, workforce, quality, finance or contract risks through the agreed route. Own the Community Services performance rhythm, ensuring monthly service outputs are completed, reviewed and converted into useful assurance for Exec, Corporate Governance and Board reporting. Workforce Work with Finance, People & Culture, BI and service leads to maintain a clear view of funded, approved, filled and usable establishment across Community Services. Support the development of service-level capacity and demand baselines, including workforce constraints, flexible-working implications, mileage / travel impact and cost of delivery. Ensure workforce changes, new posts and service developments are supported by clear role purpose, affordability, governance and implementation plans. Finance, contracts and commercial discipline Work with Finance to understand and explain the Community Services cost base. Support service leads to understand contract requirements, activity assumptions, deliverables, risks and the operational implications of changes in commissioner expectations. Monitor performance against financial and operational targets, identifying variances and supporting corrective actions. Service development and integration Lead the operational development of Community Services priorities agreed through the Exec route, including CCT frailty / Ageing Well opportunities, neighbourhood integration, Community Gynae sustainability, UTC contract matters and OCNS service assurance. Translate strategic priorities into service development ideas and controlled implementation plans with clear risks, milestones, owners, benefits and governance route. Represent PML in delegated operational / commissioner discussions where appropriate. Clinical governance Work closely with the Medical Director, Quality Director and clinical leads to ensure operational arrangements support safe scope of practice, clinical escalation, supervision, safeguarding, incident learning and CQC readiness. There will be a chemistry call for successful applicants, and interviews will be held on site in Bicester on the 19th November.

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