Admin Officer


Company:	Brook Street
Salary:	£12.86 to £13.86 an hour
Hours:	Full-time
Location:	Swansea, SA1 4PF
Job type:	Temporary
Posting date:	29 Oct 2026
Closing date:	5 Nov 2026

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Summary

Administrative Officer

Location: The Law Courts, St Helen's Road, Swansea, SA1 4PF

Target start: ASAP |

Contract length: 6 months (extension potential) |

Working hours: 8.30am-5pm, 37 hours per week |

Attendance: Fully office-based

Join HMCTS in Swansea and be part of a friendly, purpose-led team that helps ensure hearings are prepared and supported effectively. If you're organised, approachable, and genuinely willing to learn, we'd love to hear from you.

What you'll be doing:

* Support vacancy management by checking details are accurate (including templated information)

* Undertake administration to prepare for, facilitate, and support different types of hearing

* Provide customer service to users and stakeholders via face-to-face, telephone (incoming and outbound), and written correspondence in a range of formats

* Use HMCTS service scripts and knowledge articles to signpost the right support and give clear, consistent information-especially for users with specific or complex needs

* Identify risks relating to HMCTS buildings and escalate to the Senior Person on Site (SPoS) as required, taking immediate action when necessary

* Carry out operational support using standard operating procedures to meet performance targets and maintain service standards

* Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols

* Assist with listing and scheduling to help make the best use of judicial time and respond to urgent matters in line with listing policies

* Provide judicial business support such as diary coordination and local administrative tasks

* Support health and safety operations including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you'll bring:

* A willingness to learn and a strong can-do attitude

* Confidence communicating clearly and professionally with people in sometimes sensitive situations

* Attention to detail and a commitment to handling information securely

* Comfort following procedures and service guidance, while still being supportive and user-focused

Additional information:

* Parking available onsite

* Weekdays, fully office-based

If you're ready for a supportive role where you can grow quickly and make an impact, apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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