REQ007503 - Customer Service Assistant


Company:	Conwy County Borough Council
Salary:	£13,845 per annum (G01) Full Time: £25,614 (G01)
Hours:	Part-time
Location:	Colwyn Bay, LL29 7AZ
Working pattern:	On-site
Job type:	Permanent
Posting date:	29 Oct 2026
Closing date:	12 Nov 2026

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Summary

Do you have good IT skills and the ability to learn to use our systems / tills? Are you a friendly team player, capable of offering great customer service to the public?

Would you enjoy being part of a buzzing atmosphere hosting the latest gigs, shows and events?

Venue Cymru is the region’s largest entertainment and events venue so as a Customer Services Assistant you would find yourself working both in our busy box office helping our patrons purchasing tickets for our shows or booking a table in our restaurant, as well as at reception welcoming our many conference and event delegates.

es gennych chi sgiliau TG da a’r gallu i ddysgu sut i ddefnyddio ein systemau / tiliau? Ydych chi’n aelod cyfeillgar o dîm, sy’n gallu cynnig gwasanaeth cwsmeriaid da i’r cyhoedd?

Fyddech chi’n mwynhau bod yn rhan o awyrgylch prysur sy’n cynnal y gigs, y sioeau a’r digwyddiadau diweddaraf?

Venue Cymru yw lleoliad adloniant a digwyddiadau mwyaf y rhanbarth ac fel Cynorthwyydd Gwasanaethau i Gwsmeriaid mi fyddwch chi’n gweithio yn ein swyddfa docynnau brysur yn helpu ein cwsmeriaid i brynu tocynnau ar gyfer sioeau neu archebu bwrdd yn ein bwyta, yn ogystal â gweithio yn y dderbynfa yn croesawu pobl sy’n mynd i gynadleddodd a digwyddiadau eraill.

Essential requirements

The role will mainly be based at Venue Cymru but there will be a requirement on occasions to work at Theatr Colwyn, Colwyn Bay which is a vibrant 400 seat venue facilitating a busy programme of both film shows and live productions. You will work on an annualised hours contract, working an average of 20 hours a week arranged on a shift rota basis and includes weekend, evening and bank holiday working. Fe fydd y swydd wedi’i lleoli yn Venue Cymru yn bennaf ond y bydd angen ar adegau i weithio yn Theatr Colwyn, Bae Colwyn sydd yn gyfleuster â 400 o seddi sy’n hwyluso rhaglen brysur o sioeau ffilm a chynyrchiadau byw. Bydd eich oriau gweithio ar sail cytundeb oriau blynyddol, gan weithio ar gyfartaledd o 20 awr yr wythnos, wedi’i drefnu ar sail rota shifftiau, ac yn cynnwys gweithio ar benwythnosau, nosweithiau a gwyliau banc.

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