Medical Secretary | University Hospitals of Derby and Burton NHS Foundation Trust


Company:	University Hospitals of Derby and Burton NHS Foundation Trust
Salary:	£25,760 - £27,476 per annum
Hours:	Full-time
Location:	Derby, DE22 3NE
Job type:	Permanent
Posting date:	29 Oct 2026
Closing date:	28 Nov 2026

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Summary

An exciting opportunity has arisen for a medical secretary to join our Maxillofacial team. We are looking for an organised, motivated and patient-focused individual who can provide an efficient and responsive administrative service supporting patients throughout their pathway of care.

Working closely with consultants, clinical teams and administrative colleagues, you will play an important role in coordinating patient pathways, managing and monitoring waiting lists, arranging appointments and ensuring that patients progress through their pathway in a timely manner. You will act as a key point of contact for patients and clinical colleagues, responding to enquiries professionally, sensitively and courteously.

The role requires excellent organisational and communication skills, a high level of accuracy and the ability to prioritise a busy workload. You will use a range of Trust IT systems to maintain accurate patient information, monitor waiting lists and support effective service delivery. You will need to work independently as well as being an effective member of the wider multidisciplinary team.

Experience of working within an NHS administrative or patient/customer care environment would be particularly valuable, together with an understanding of patient pathways, waiting-list management and Referral to Treatment (RTT) principles

• You will act as the main point of contact for patients and medical staff on behalf of the consultant and team ensuring that all queries are answered with skill and sensitivity and in a courteous and professional manner

• Manage and coordinate patient pathways and waiting lists in line with relevant targets and booking procedures.

• Manage cancellations, queries and pathway issues, escalating concerns where appropriate.

• Typing/proof-reading and dispatch of clinical correspondence within agreed timescales and quality standards

• Ensure urgent test results/correspondence is brought to the immediate attention of the Consultant or team

• An understanding of 18-week RTT process

• Liaise effectively with wards, departments and other clinical staff within the hospital and external healthcare providers

• Providing secretarial support/cover for colleagues during absence

Closing date for applications: 5th November 2026

Interview date: 19th November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development

• On-going support from recruitment to when you join our team and beyond.

• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.

• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.

• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.

• Our hospitals admit an average of 195 emergency patients daily.

• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.

• We are one of only 7 Trusts nationally with more than 50 operating theatres.

• We carry out more than 140 elective procedures each working day.

• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

This advert closes on Thursday 5 Nov 2026

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