Medical Receptionist / Administrator


Company:	NHS Jobs
Salary:	from £12.79 an hour
Hours:	Full-time
Location:	Stockport, SK6 6RN
Job type:	Permanent
Posting date:	28 Oct 2026
Closing date:	15 Nov 2026

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Summary

We are looking for a friendly and caring Medical Receptionist to join our supportive team based in Reddish, Stockport. You will be a key point of contact between Clinical staff an patients, ensuring patients receive excellent care and support. Each day is different, with shifts rotated from front desk duties, supporting online triage and booking appointments, and answering phone calls. Other duties can also be learnt on the job to ensure the smooth running of the surgery. Training is a mix of online, one-to-one and group training sessions throughout the year in order to meet the requirements of the practice, NHS and CQC standards. Working hours are between 30-37.5 per week, with am/ pm shifts to cover our opening hours from 8am-6.30pm and occasional extended hours on a rota basis. Probationary period of 6 months. Full and ongoing training will be provided. Benefits include starting 22 days annual leave pro rata plus Bank holidays, NHS Pension, uniform provided on completing probation, access to staff health and wellbeing support, and regular staff training days and social events. Free parking is available on site. In order to fulfil the duties of the role, we are looking for the following Personal Qualities - Excellent customer service skills. Being able to maintain a caring, courteous and professional manner in all interactions with patients, colleagues and external agencies. The ability to work independently and resourcefully with flexibility to be able to adapt and respond in a changing environment. Good written and oral communication skills and excellent attention to detail. Ability to remain calm and understanding when dealing with difficult or vulnerable patients. Ability to understand and adhere to policies and procedures. An understanding, acceptance and adherence to the need for strict confidentiality and data protection. An understanding and sensitivity to difference cultures and people from diverse backgrounds, races and protected characteristics Ability to react professionally and quickly in any situation, seeking help or providing support to others as required. An ability to use own judgement, resourcefulness, common sense and knowledge of services available to respond to patients enquiries and requests Excellent timekeeping skills and management of own workload Personal Development Recognise own development needs and take responsibility for identifying any additional training to support your performance. Ensure all mandatory and key training is completed, and to keep abreast of changes which may impact service delivery. To partake and engage in continuous improvement initiatives within the practice, in order to keep up to date with policies and procedures. Teamwork Share best practice to ensure quality of service and maintain the standards required of the practice and NHS. Actively contribute to the work of the team by taking ownership of tasks to ensure timely completion. Be flexible with work schedules to support and preserve the provision of an excellent service to patients and GPs. To be able to work without supervision Continuous Service Improvement Be confident in challenging the status quo and make constructive suggestions to improve the quality of service. Actively engage and participate in staff meetings, training days and selected management activities. To report and review learning events in order to provide an open learning culture within the team.

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