Housing Repairs Customer Service Advisor
| Company: | Cannock Chase Council |
|---|---|
| Salary: | £26,016 to £26,847 a year |
| Hours: | Full-time |
| Location: | Cannock, WS11 1BG |
| Working pattern: | Hybrid - 1 day remote |
| Job type: | Permanent |
| Posting date: | 28 Oct 2026 |
| Closing date: | 11 Nov 2026 |
Summary
Housing Repairs Customer Service Advisor
Role Number: CH232
Grade C: £26,016 - £26,847 per annum
Contract Type: Permanent
Hours: 37 per week (Monday - Friday 9:00am to 5:00pm)
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Why join us?
Working for Cannock Chase Council gives you the opportunity to make a real difference while enjoying excellent terms and benefits, including:
• Flexible and hybrid working opportunities
• Local Government Pension Scheme
• 23 days annual leave, rising to 26 days after 5 years continuous service
• Cycle to Work scheme
• Free car parking
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About the role
We are looking for a professional, and customer-focused Housing Repairs Customer Service Advisor to join our team. You will be the first point of contact for residents, providing high quality advice and support for the Council’s Housing Repairs and Maintenance service.
Working in our fast-paced Customer Contact Centre you will be the front face of the Council’s Housing Repairs and Maintenance service, dealing with calls and emails covering a range of repair enquiries. This role ensures residents can access housing repair services efficiently and fairly. You will handle enquiries by phone, email and online, ensuring customers receive accurate information and excellent service.
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Ready to make a difference?
If you’re looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across the local authority, we’d love to hear from you.
Apply today and take the next step in your career with us.
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PREVIOUS APPLICANTS NEED NOT APPLY
How to apply
Apply online at: https://staffordandcannockjobs.engageats.co.uk
If you require alternative ways of applying or need any reasonable adjustments, please contact us on 01543 462621 or email us quoting the role number at:
✉ recruitment@cannockchasedc.gov.uk
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Closing date: Wednesday 11th November 2026
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Cannock Chase District Council is an Equal Opportunities Employers
Essential requirements
About you You will have: • Excellent communication and interpersonal skills. • A commitment to delivering outstanding customer service. • Experience of working in a customer service environment. • Strong problem solving skills • IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems. • The ability to remain calm and professional when dealing with challenging situations. • A positive, flexible approach and the ability to work as part of a team. Further details are available in the supporting documentation.
Proud member of the Disability Confident employer scheme
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