Practice Administrator


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Blackpool, FY3 7EN
Job type:	Permanent
Posting date:	28 Oct 2026
Closing date:	12 Nov 2026

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Summary

The purpose of the role is to Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake variety of reception and administration duties to assist in the smooth running of the Practice. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health care agencies Responsible for providing effective and efficient administrative support to the Partners and other professional staff. Have a thorough knowledge of all Practice Policies and Procedures Have experience of medical terminology Work in accordance with written protocols Update and file relevant documentation appropriately in medical records Maintain and update appropriate coding systems Scan correspondence onto patients medical records and ensure that coded entries are entered appropriately and accurately To input clinical codes onto the EMIS system on patients records and to inform relevant clinicians of any action required Identify potentially serious problems and bring those to the immediate attentions of the correct clinician Direct discharge letters appropriately to maintain the AUA protocol and ensure care plans are updated where appropriate and all outside organisations involved are aware of the changes Undertake a variety of administrative duties to assist in the smooth running of the practice Support the Practice in developing approved business changes that include process improvements and assist in embedding these into daily operations/contribute to increasing clinical effectiveness. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Maintain the path lab system accurately Action workflow tasks Opening of daily correspondence, letters and distribution to appropriate members of the team Give patients access to online services as appropriate Registration of new patients to the practice Responsible for GP Links including deductions and amendments of patients records and update system via GP/GP Action tasks set by clinicians via the clinical system and email To update Open Exeter with smear data, organ/blood registration and for childhood vaccinations Produce audits involving your working area when requested by the PM Ensure smooth workflow of paperwork for the clinicians as per the practice protocol Accurate recording of all patient-related information into the correct patient medical record Ensure computerised medical records are kept to a good standard of presentation Deal with telephone enquiries in a professional and efficient manner Ensure the clinical team have relevant medical records/hospital letters, diagnostics reports etc. in order for them to conduct an effective consultation Handling of external and internal post as and when required Gain a thorough knowledge of all the practice procedures Attend appropriate courses as required Complete online training courses as required Any other duties that may be requested by the Doctors or the Practice Manager General duties Keep working area tidy and desks stocked Keeping staff facilities tidy. Maintaining high standards of tidiness in the building. Maintaining patient confidentiality at all times Maintaining practice health and safety policy and procedures at all times Implementing the practice infection control policy and procedures at all times including cleaning spillages of body fluid and collection of clinical waste for disposal To respect and support all members of the practice team To positively contribute to the achievement of our team vision Participate in performance review and appraisal Information Technology Providing clerical assistance to Practice staff as required including word/data processing, filing, photocopying and scanning Use of computer system including internet activity which is utilised as a means of communication both internally and externally. Other tasks Ability to work within a team Ability to communicate with people at all levels Ensure building security; have a thorough knowledge of doors/windows/alarm Possess the ability to self-motivate, organise and prioritise own workload To undertake any other responsibilities, within the scope of the grade, agreed through consultation to maintain a high standard and efficient administrative service Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers, you may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data To work in accordance of all practice written protocols Equality and diversity: Support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and right Personal/professional development: Participate in any training programme implemented by the practice as part of you employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: Strive to maintain quality within the Practice Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Safeguarding All staff at the practice have a duty to safeguard and promote the welfare of children, young people, and adults at risk. You are expected to be familiar with and follow the practices safeguarding policies and procedures. You must attend mandatory safeguarding training appropriate to your role and keep this up to date. Any concerns about a patients or colleagues welfare must be reported promptly in line with local safeguarding procedures. You must work in a way that promotes dignity, privacy, and respect in accordance with safeguarding best practice. Failure to comply with safeguarding responsibilities may be considered a disciplinary matter. Explain Practice arrangements and formal requirements to new patients and temporary residents and ensure relevant procedures are completed Communication: Establishing and maintaining effective communication with all members of the Practice staff, internal and external colleagues and health care professionals Providing and maintaining a professional and effective dialogue with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Health and Safety Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, Health and Safety Manual and Infection Prevention and Control Policy and any other published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures Reporting health and safety hazards and infection hazards immediately This job description is not exhaustive and may need to be amended as the practice develops. A flexible attitude and close liaison with other members of the practice is an integral part of this post.

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