Ward Administrator


Company:	NHS Jobs
Salary:	£30,630 to £32,346 a year
Hours:	Full-time
Location:	London, NW10 7NS
Job type:	Permanent
Posting date:	28 Oct 2026
Closing date:	4 Nov 2026

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Summary

Secretarial: To prepare and distribute documents by copy or audio typing using Microsoft office software (letters, assessments, psychiatric reports, discharge summaries, minutes of meetings etc) and forward to the appropriate agency ensuring that all policies and procedures are adhered to. To deal with telephone calls, post and direct contacts with clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary. To support in organising meetings for the ward. To ensure patients consent has been given when releasing confidential information to others. Deal with outgoing and incoming correspondence, ensuring that incoming mail is distributed as quickly as possible. To ensure that all actions, dates of meetings, and other relevant information are processed as appropriate. To ensure that all referrals addressed to Psychiatrists are processed via the teams single point of entry system. To process enquiries from service users within professional boundaries. To maintain a filing system and to record the movement of clients case notes according to Trust policies and procedures, ensuring that confidentiality of patient information is maintained at all times. To ensure that all relevant paperwork is filed correctly in client files. To liaise with wards, outpatient clinics, administrators from other sectors across the Trust and external agencies as required. Support the ward team by introducing systems to affect good office practice. Provide limited cover in the instance of annual or sick leave. To have an understanding of health and safety and fire regulations and to assist in maintaining a safe environment for service users, staff and visitors to the service, reporting building repairs required to the responsible manager. Any other duties that may be delegated as appropriate to the nature and grading of the post. Management Information Systems: To assist with the input and retrieval of client details and clinical information. To support with subject access requests for the ward. To assist with the administration of the clinical and professional meetings. Proficiency in software systems including Word, Excel, PowerPoint and inhouse Intranet, email and Internet. Responsibility for reporting faults on equipment used by the team e.g. computer, printer etc to IT Helpdesk and any other problems to relevant departments. Communication: Service Users/Carers/Visitors/Public - Non-clinical advice and information Visitors/Public Non-clinical advice and information Medical and Nursing staff receives and provides information relating to patients. General Practitioners receives and provides information relating to patients and the service. Outside agencies social services, voluntary organisations receives and provides information relating to patients and the service. Training: To participate in local induction of new employees to the ward. To participate in the Trusts Appraisal, Supervision and Training programmes. To book and attend regular supervision with line manager or delegated responsible person in liaison with line manager and attending training sessions as and when required To undertake any necessary training requirements to fulfil the objectives of the post and to enhance personal knowledge and development.

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