Business Data Analyst


Company:	DXC Technology
Hours:	Full-time
Location:	Hampshire
Working pattern:	On-site
Job type:	Permanent
Posting date:	28 Oct 2026
Closing date:	27 Nov 2026

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Summary

Key Responsibilities

Billing & Financial Control

Manage the monthly billing cycle for Service Charges and Project Delivery, ensuring invoices are accurate, timely and compliant with contractual terms and agreed approval processes.

Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources.

Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms and source data.

Maintain traceability from contractual charging rules and source records through calculations and reconciliations to individual invoice lines, enabling independent validation and audit.

Investigate billing discrepancies, analyse variances, manage adjustments and credits, and resolve queries with clear supporting evidence.

Maintain the billing calendar, coordinate data submissions and approvals, and proactively manage dependencies to meet invoice deadlines.

ITSM Data Analysis & Reporting

Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information.

Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures.

Develop and maintain reporting solutions using spreadsheets, native ITSM reporting capabilities and data visualisation tools.

Define and document reporting metrics, KPI definitions, calculation rules and data transformations to ensure consistent, repeatable and explainable results.

Analyse trends, SLA performance and data quality issues, identifying anomalies, root causes and opportunities for continual improvement.

Produce management information (MI) packs and performance summaries for service reviews, commercial discussions and governance forums.

Validate data completeness, accuracy and consistency across source systems, working with platform administrators and data owners to resolve issues.

Governance, Stakeholder Engagement & Continuous Improvement

Work with customer finance and service management teams, DXC Service Tower Leads, Service Level Managers and ITSM platform teams to obtain data, resolve queries and communicate findings.

Present billing summaries, financial variances, service performance insights and data quality findings, explaining results and supporting evidence clearly.

Maintain controlled, version-managed billing and reporting artefacts, including invoices, workbooks, data extracts, calculation logic, report definitions and approval records.

Ensure billing and reporting processes comply with applicable contractual, financial, security and audit requirements.

Improve data extraction, reconciliation, reporting and billing through standardisation, automation and process refinement.

Support audits, service reviews and transition activities, ensuring processes, data sources and calculation methodologies are documented and repeatable.

Essential requirements

What you'll bring Financial & Billing Experience: Experience in financial accounting, invoicing or billing, with a sound understanding of financial controls and accurate, auditable reporting. Complex Billing Models: Experience producing invoices involving fixed and variable charges, multiple data sources and contractual charging rules, ideally within managed services or IT outsourcing. ITSM Data Analysis & Reporting: Experience extracting, analysing and reporting on ITSM and operational data, including service performance, incidents, changes, assets and service level metrics. ITSM Platform & Data Extraction: Practical experience using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities. Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups, pivot tables, data validation, reconciliation and workbook management. Data Quality & Reconciliation: Ability to identify discrepancies, validate data across multiple sources, investigate anomalies and maintain data integrity. Governance & Attention to Detail: Experience maintaining calculation methodologies, KPI definitions, reporting documentation and audit-ready evidence, with traceability from source data to reported outputs and invoice charges. Stakeholder Management: Strong analytical, communication and organisational skills, with a proactive approach to obtaining data, managing deadlines, resolving queries and explaining financial and operational findings.

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