Customer Service Return Agent


Company:	Europcar Group UK Limited
Salary:	£13.40 to £13.40 an hour
Hours:	Full-time
Location:	Edinburgh, EH12 9FS
Working pattern:	On-site
Job type:	Permanent
Posting date:	28 Oct 2026
Closing date:	25 Nov 2026

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Summary

Europcar

is the European car and van rental leader with a premium positioning.

Europcar is looking for Customer Service Returns Assistant

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Edinburgh Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

Competitive Basic Salary

Bonus earnings potential

Starting 5.6 weeks holiday (including bank holidays)

Enhanced Maternity and Adoption Leave

(subject to service and earning qualifications)

Pension and a life insurance scheme

Discounted car hire rates across our network

20% discount on EE mobile phone contracts*

Confidential legal and support service through BUPA

Career progression and development

*forms part of current non contractual benefit offering

Main duties:

Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.

Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.

Ensure all administration is completed accurately according to operating procedures.

Process all workshop vehicles according to operating procedures.

Key skills required:

A full, valid clean driving licence, with a minimum of 4 years driving experience is required

Excellent communication and face to face interpersonal skills

Ability to work as part of a team in a fast-paced environment

Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.

Car rental/sales experience is desirable but not essential (training will be provided

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The company will not accept any terms and conditions based on speculative applications being sent.

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