Receptionist - Antenatal Clinic


Company:	NHS Jobs
Salary:	from £25,272 a year
Hours:	Full-time
Location:	Worcester, WR5 1DD
Job type:	Contract
Posting date:	28 Oct 2026
Closing date:	11 Nov 2026

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Summary

Job Purpose: To provide clerical support to the clinical and midwifery staff. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy.Key Duties: To provide a reception service for both antenatal and gynaecology clinics. Electronically booking patients into and out of the clinics, making follow-up appointments and recording clinical coding as indicated. Dealing with enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries from health professionals and members of the public, in person or via the telephone. Whilst receiving general telephone calls, record messages and deal with initial enquiries, referring to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed. To update appointments, forms, etc. electronically in patients notes. To assist with housekeeping duties within the department. To maintain effective communication with colleagues within the department. To utilise effective electronic patient record systems. Facilitate the prompt collection of data by liaison with the clinical coding department. Provide general clerical support such as photocopying, opening and sending post, stock and equipment ordering and monitoring, stationary orders, arranging repairs.General Duties: To ensure the confidentiality of all patient information and Trust business. To comply with all Trust Policies and Procedures. Attend all mandatory training. In accordance with the Trust's Health and Safety Policy, the post holder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accidents, untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner which will promote a good image of the department. To respond appropriately to clinical emergencies as directed by the midwife in charge. To contribute / to participate in any initiatives to improve the quality of service to patients. Our Shared Values and Behaviours :We are committed to delivering outstanding care and creating a culture where everyone feels respected, valued and supported. We seek individuals who share our purpose of helping people live healthier, more fulfilling lives, and who are motivated by our mission to be the best team we can be. You will be expected to uphold our values by communicating openly, acting with kindness, showing respect for others and taking responsibility for your actions. These values guide how we work together and continually improve the care we provide. Our values are: Being open and honest we all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.Ensuring people feel cared for we all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others. Showing respect for everyone we all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives. Standard Clauses:The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs. Competence:The post holder is responsible for limiting their actions to those which they feel competent to undertake. If the post holder has any doubts as to their competence during the course of their duties, then they should immediately speak to their line manager or supervisor.

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