Crematorium Operations Team Leader


Company:	Borough Council of Kings Lynn and West Norfolk
Hours:	Full-time
Location:	PE32 1HB
Working pattern:	On-site
Job type:	Permanent
Posting date:	28 Oct 2026
Closing date:	10 Nov 2026

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Summary

Starting salary between £28,329 and £33,510 per annum

Full time, 37 hours pw. On a rota which includes some Saturdays and public holidays

Based at Mintlyn Crematorium, King’s Lynn

Would you like to use your technical expertise and leadership skills in a role where dignity, care and high standards matter? As Crematorium Operations Team Leader, you will help deliver a safe, compliant and compassionate service for bereaved families and the wider community.

Combining technical oversight, regulatory compliance and day-to-day leadership, you will be the first point of contact for technical and regulatory matters and ensure cremations meet the Code of Cremation Practice, Environmental Permit, current guidance and legislation. You will oversee maintenance, compliance records, regulatory data and the preparation of cremated remains.

You will lead and support a team of Crematorium Attendants, from trainee to experienced operators, arrange cover as needed and train colleagues in the safe use of cremation equipment. You will also contribute across the service through chapel work, duty management and sharing information with visitors at tours and open days.

You will hold an FBCA or ICCM cremator training certificate, or be willing to achieve this within six months, and have at least three GCSEs at grades 5–9 or equivalent, including English and Maths. You will bring Microsoft Office skills, experience of cremators and filtration plant, supervisory experience, and the ability to communicate sensitively, work on your own initiative and lead supportively.

Apply online at www.west-norfolk.gov.uk or contact us on personnel@west-norfolk.gov.uk.

Closing Date: 10 November 2026

Essential requirements

Knowledge Essential - Must have a nationally recognised cremator training scheme certificate. (FBCA / ICCM), or be prepared to train and obtain the qualification within 6 months. - Minimum of 3 GCSE’s Grade 5-9 or equivalent, including English and Maths. - Demonstratable working knowledge of ICT systems, including Microsoft Office products such as Outlook, Word and Excel. Skills Essential - Ability to communicate effectively in a sensitive, compassionate and confidential manner orally and in writing to a wide audience - Proven experience of operation and the management system of the cremators/filtration plant, to include all ancillary equipment relating to the smooth running of the service - Ability to manage staff effectively – evidence of supervisory experience.

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