Senior Medical Secretary - Emergency Care


Company:	NHS Jobs
Salary:	£28,392 to £31,157 a year
Hours:	Full-time
Location:	Walsall, WS2 9PS
Job type:	Permanent
Posting date:	28 Oct 2026
Closing date:	11 Nov 2026

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Summary

1. To provide comprehensive administrative and secretarial support to the clinical team. This includes typingof letters, sending emails, monitoring and tracking investigations requested by the Emergency DepartmentConsultants, to ensure patient safety netting and follow-up arrangements are in place. Taking & typing ofminutes at meetings, discharge summaries and medico-legal reports.2. Dealing with referrals and e-referrals queries, to ensure patients are promptly reviewed and appropriatefollow up arrangements are in place, in line with patient pathways.3. Obtaining medical notes to assist the clinical team with the management of queries, appointments, andaudits.4. Dealing with emails and correspondence from multi-disciplinary teams including GP practices and externalagencies pathways. This may also include complaints and medical legal documents.5. To answer the telephone promptly and politely, telephoning patients where appropriate using tact,discretion and empathy in all situations.6. Liaising with patients and relatives, providing routine information e.g. about referrals, appointments or clinicinformation, which may require tact and persuasive skills or where there are barriers to understanding.7. Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysinginformation to resolve issues for e.g. e-referrals, appointments/ follow-up arrangements, arrangingmeetings, and managing diary commitments for clinical team.8. Provide day to day supervision/management, mentoring and support, as well as on the job training to newor junior staff as required.9. Maintaining accurate processing and storage of clinical records via both electronic systems and paperbased records to include appointing/unappointing as appropriate, data entry, transcribing letters andminutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and topatients.10. Managing own workload, ensuring compliance with standards relevant to the role and department,ensuring that a quality service is provided according to agreed policies and Standard OperatingProcedures, referring to Manager where appropriate.11. Ordering and maintaining office supplies and stationery, and other stock items as appropriate. This mayinclude cash handling and the authorisation of requisitions within agreed limits.12. Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise,and proposing practice changes within own area/department.

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