Service Desk Operator


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Brighton, BN2 5BE
Job type:	Contract
Posting date:	28 Oct 2026
Closing date:	11 Nov 2026

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Summary

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants. If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application. This vacancy is advertised as a time-limited opportunity is expected to be undertaken on a secondment basis. Before applying, employees must discuss the opportunity with their current line manager to confirm whether they may be released from their substantive role if successful. Release to undertake a secondment is not an automatic entitlement and must be agreed by all relevant parties: the employee, their current line manager, and the recruiting line manager. As above, plus 1. Answer helpdesk requests via email or telephone from non-IM&T staff in accordance with UH Sussex standards and log on to the helpdesk system. 2. Aid and advice to customers including those with little or no IT knowledge and resolve IT support requests without referral where appropriate to ensure understanding gained. 3. Prioritise support requests and schedule them to the most appropriate member of senior teams. 4. Accurately log all details for each request on the helpdesk system. 5. Supports other helpdesk team members to resolve requests. 6. Ensure outstanding requests are followed up and closed in accordance with UH SUSSEX standards. 7. Keep up to date with changes to IT standards, service level agreements and UH SUSSEX standards. 8. Generates reports from the helpdesk system as required. 9. Assists management with audits within department by partaking in areas of own remit. 10. To identify areas requiring service improvements where required and comment on policies and protocols as required. Please view Job Description and Person Specification for all responsibilities

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