IT Support Engineer (2nd/3rd Line)


Company:	Pulse IT Recruitment Ltd
Salary:	£28,000 to £38,000 a year
Hours:	Full-time
Location:	Southampton, SO14 6QR
Working pattern:	On-site
Job type:	Permanent
Posting date:	28 Oct 2026
Closing date:	27 Nov 2026

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Summary

Southampton

£27,000 - £38,000 Plus benefits

Are you an experienced IT Support Engineer with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?

Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence?

If so, you may be exactly who we’re looking for.

My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.

About the Role

As a Support engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.

This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Key Responsibilities

• Work actively on the helpdesk & (when needed) on client site

• Problem Solve all IT hardware & software issues for external clients

• Experience in Microsoft 365 / M365

• Windows 11, iOS & Android support

• Configure and support Routers, firewalls, switches, access points

• Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders

About You

You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.

You’ll ideally have:

• 3+ years’ IT Support / Helpdesk Support experience within an MSP environment (Ideally)

• Proven expertise in M365 ecosystem

• A full UK driving licence and willingness to travel occasionally to client sites

What We Offer

• Competitive salary

• Ongoing training and certification support

• Workplace pension scheme

• A close-knit team with a strong culture of collaboration and excellence

Essential requirements

You’ll ideally have: • 3+ years’ IT Support / Helpdesk Support experience within an MSP environment (Ideally) • Proven expertise in M365 ecosystem • A full UK driving licence and willingness to travel occasionally to client sites

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