ICT Business Analyst
| Company: | St Basils |
|---|---|
| Salary: | from £33,856 a year, pro rata |
| Hours: | Full-time |
| Location: | Birmingham, B9 4DY |
| Working pattern: | On-site |
| Job type: | Contract |
| Posting date: | 28 Oct 2026 |
| Closing date: | 29 Oct 2026 |
Summary
St Basils is looking for an experienced Business Systems Specialist to provide third-line support and help shape how technology is used across our organisation.
Working closely with colleagues, suppliers and the wider ICT Team, you will support the design, configuration and continuous improvement of our key business applications. You will take a leading role in the development and effective use of our Housing Management System while acting as the bridge between business stakeholders and technical teams.
This is a varied role combining technical support, business analysis, system implementation, reporting, testing and user training.
Essential requirements
ESSENTIAL QUALIFICATIONS • Educated to degree level or equivalent DESIRABLE • Degree in computing • IT qualifications (NVQ, ECDL, etc) • MCP or MCSE • Qualification in Business Analysis ESSENTIAL ROLE EXPERIENCE • Strong interpersonal and communication skills both oral and written • Strong customer service ethos • CRM support and administration • Knowledge of SQL • Experience of application support DESIRABLE • Knowledge of CRM systems ESSENTIAL KNOWLEDGE • Good general computer knowledge • Microsoft (SQL, HTML) DESIRABLE • SSRS • Knowledge of programming languages (e.g.Java, Python) ESSENTIAL SKILLS • Excellent problem solving skills • Provision of excellent internal and external customer service – and the ability to deal with people at all levels • Proven ability supporting multi server sites • Ability to plan and prioritise workload and manage conflicting demands • Excellent 3rd party management skills • Understands the importance of confidentiality and to ensure confidentiality is maintained • Ability to work independently within guidelines • Excellent attention to detail • Change management skills DESIRABLE • IT Project Management skills with ability to deliver desired outcomes on time and within suitable time frames • Understanding of health, safety regulations and best practice affecting IT • Understanding of Data protection requirements • Ability to analyse data and provide recommendations • Clean driving license and own transport ESSENTIAL MOTIVATION • Commitment to task • Commitment to ideas of the organisation • Self-Reliance • Stress tolerance • Highly motivated self-starter, able to work on own initiative and minimum supervision and commitment to self-development • Team Player
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