Salaried Out of Hours Weekend Supervisor and Lead Driver
| Company: | NHS Jobs |
|---|---|
| Salary: | from £34,000 a year |
| Hours: | Full-time |
| Location: | London, SE18 4QH |
| Job type: | Permanent |
| Posting date: | 28 Oct 2026 |
| Closing date: | 4 Nov 2026 |
Summary
Weekend supervision Act as the operational lead for the UTC while on shift at the weekend, taking ownership of the overall running and flow of the department. Monitor the UTC patient case list, waiting times and department flow, working with the Shift Lead / Senior Nurse to identify pressure points and take timely action. Coordinate the non-clinical team on shift, delegating tasks so that the front door, reception, streaming support and administrative functions run safely and efficiently. Support departmental escalation and surge plans, helping to maintain flow during periods of high demand and liaising with the QEH Emergency Department and site team. Be a visible presence for colleagues in A&E, supporting the partnership aims of the service so that patients are supported across the department. Resolve operational issues as they arise, including IT and system failures, equipment and estates problems, supplies and security issues, reporting faults to the appropriate department. Recognise, prevent and defuse potential areas of conflict, using de-escalation skills and following organisational policy on violence, aggression and security. Handle complaints and concerns from patients and visitors at a local level where possible, escalating in line with company clinical governance processes. Report incidents and significant events, and make sure they are logged accurately and handed over. Refer any clinical concern immediately to the Shift Lead / Senior Nurse or GP on duty. The post holder will not undertake clinical triage or give clinical advice of any kind. Act as the first point of escalation for staff on shift, dealing with staffing gaps, operational problems, vehicle and transport issues and any other matters affecting the running of the service. Escalate to senior management only where an issue cannot be resolved within the scope of the role, in line with the UTC escalation policy. Keep an accurate log of issues arising during the weekend, actions taken and decisions made. Provide a written weekend handover to the UTC Service Lead on Monday morning, covering staffing, incidents, complaints, fleet issues and any outstanding actions. Weekend staffing and rotas Manage the weekend rota, making sure all shifts are filled in advance and that gaps are identified and covered. Make sure staff arrive on time and are on shift, and act promptly on lateness or non-attendance, including sourcing cover from bank staff where needed. Record and report lateness, sickness and attendance issues to the relevant line manager in line with company policy. Support the induction of new staff working at weekends, familiarising them with the department and its processes. Lead Driver Lead and manage the UTC driver team, fostering positive communication among drivers, GPs, UTC colleagues and external partners. Coordinate the driver rota, in compliance with working time regulations. Manage the teams annual leave and sickness via the digital HR system. Some of this, such as sickness reporting and return-to-work, may need to be dealt with during the week. Conduct annual appraisals for the driver team. Make sure the driver team is HR compliant, including licence checks, annual DVLA checks, driver assessments and mandatory training. Arrange vehicle servicing, MOTs and repairs, including taking vehicles for service, and make sure vehicles and equipment are fit for use. Make sure vehicle checks are carried out on each shift, and that vehicles are kept clean, secure and maintained. Make sure drugs and clinical equipment carried in vehicles are handled securely at shift handover, that usage is recorded, and that regular stock checks are carried out. Make sure timesheets, vehicle log sheets and logbooks are completed accurately. Monitor daily transport performance and produce end-of-month driver and transport figures for the UTC Leadership Team. Support the induction and guidance of new drivers, familiarising them with business operations and the geographical area. Promote lone working safety across the driver team, prioritising personal and collective safety. Maintain knowledge of the fleets vehicles, and be able to operate any vehicle and cover driving shifts where required. General Use Microsoft Outlook and other systems to read and respond to emails and to support the administration of the service. Contribute to UTC team meetings as well as wider Greenwich Health meetings. Support the implementation of policies and procedures, and implement Health and Safety and Risk Management appropriate to the area of work. Undertake any clerical or administrative duties as deemed necessary to support the department. Maintain the knowledge and skills necessary to perform the role effectively and ensure evidence of competence is provided to the line manager. Recognise own limitations and seek advice when appropriate.