Operations Support Team Controller
| Company: | Carlisle Support Services |
|---|---|
| Salary: | from £26,986 a year |
| Hours: | Full-time |
| Location: | Luton, LU1 3LU |
| Job type: | Permanent |
| Posting date: | 28 Oct 2026 |
| Closing date: | 27 Nov 2026 |
Summary
Employer: Carlisle Support Services. Advertised by inploi, which runs Carlisle Support Services's careers site.
The role
Carlisle Support Services is looking for an Operations Support Team Controller to provide excellent service and support to our frontline employees, customers and future employees and ensure delivery of all tasks on each shift. To be the central point for Carlisle Support Services for all stakeholders.
Your core role will include but not be limited to the following activities:
- Manage book on and book off process across all shifts
- Manage absences through agreed contract process
- Manage gaps in rosters as agreed with contract teams
- Communicate outstanding arbitrations to management teams
- Entering the payroll information for labour only contracts- cleaning only
- Manage ticketing system- communication, resolution and closure
- Complete lone worker checks
- Support any employee queries and communicate as needed
- Produce ID
- Support large event resourcing
- Complete accident and incident reports as needed and distribute to relevant parties
- Logging of all faults in a timely manner/ The active management of jobs
- Communication of the faults to the operational management team on the contract in a timely manner to enable the resolution of these faults within the agreed KPI’s.
- Production of the monthly KPI data from Work-IT directed by the Head of Operations for Cleaning.
- Requesting extensions from the client when required due to access issues.
- Generation of PO’s for third party service providers in response to faults/jobs that have been raised via the helpdesk.
- Support candidates through application and vetting process- making contact to complete forms and ID checks
- Assign candidates to inductions and monitor completion
- Monitor social media platforms and contact staff actively looking for work
The ideal candidate
- Good phone manner
- Good problem-solving skills
- Supervisory/training experience within a team
- Broad experience of scheduling
- Broad experience of operational systems
- Good PC skills
- Able to collect and analyse information and quickly grasp issues.
- Excellent attention to detail.
- Ability to influence staff at all levels.
- Well-developed communication skills both verbal and written.
- Ability to work autonomously and as a member of the team as required.
Core days: Mon, Friday, Sat, Sun 12pm to 22:00pm
The benefits
Health and Wellbeing Plans
23 days paid holiday increasing to 25 after 2 years
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more.
Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.