Receptionist Urgent Treatment Centre
| Company: | NHS Jobs |
|---|---|
| Salary: | from £25,272 a year |
| Hours: | Full-time |
| Location: | Burslem, Stoke-on-Trent, ST6 7AG |
| Job type: | Permanent |
| Posting date: | 28 Oct 2026 |
| Closing date: | 4 Nov 2026 |
Summary
To provide a high quality, comprehensive reception services for service users Booking patients into the Centre (directing to kiosk booking system if appropriate) Dealing with telephone enquiries professionally and redirecting appropriately (111 etc.) and communicating what services we offer Photocopying/faxing documents/notes when required Ensure accurate records are kept paper or electronic To use the Hospital systems (CareFlow, iPortal, Spine, WASP etc.) To undertake filing, extracting notes and other documentation as required or requested Directing patients to other departments within the hospital when required Producing word-processed documents, letters etc. Effective communication to understand and overcome barriers when dealing with the public To ensure that standards are maintained and Trust policies are adhered to To escalate any queries to the Office Manager To receive supervision and complete work delegated by the Office Manager To check that the waiting room and kiosk foyer area are always clean and tidy and reporting any issues in a timely manner Responsible for safe use of equipment and reporting any maintenance issues To collect prescription charges as and when required To support new starters in demonstrating routine reception activities and processes To complete staff surveys as and when required To book appointments for patients to the Hand & Fracture Clinic and Central Treatment Suite To scan referrals through to the Ear, Nose and Throat (ENT) Department