GP Practice Office Manager
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Huddersfield, HD2 2QA |
| Job type: | Permanent |
| Posting date: | 28 Oct 2026 |
| Closing date: | 26 Nov 2026 |
Summary
Job purpose To lead our admin team and take primary responsibility for patient experience and office performance, so that every patient receives a prompt, helpful and professional service. Patient experience Take primary responsibility for the quality of patient experience across calls, front desk and administrative services Act as first point of contact for patient feedback and concerns, resolving issues early wherever possible Use feedback, complaints and compliments to identify and drive improvements Promote a welcoming, respectful and patient-centred culture Task management Monitor task queues daily and make sure tasks are allocated, completed and followed up on time Identify backlogs early and put actions in place to clear them Keep clear processes so tasks are handled consistently and safely Incoming clinical correspondence Oversee our process for incoming clinical correspondence, including processing, coding and passing items to clinicians Monitor turnaround times and report on performance Make sure correspondence is handled accurately and confidentially Incoming call performance Monitor call data, including wait times and abandoned calls, and act on the findings Plan and adjust staffing and rotas to meet demand Support the team to handle calls effectively, courteously and consistently Front desk and reception Make sure our front desk is well run, welcoming and appropriately staffed Work on reception and phones when needed to support the team and maintain standards Make sure staff follow our protocols for care navigation, signposting and confidentiality Staff advice, guidance and escalation Be the first point of advice and guidance for our admin and reception staff Support, coach and develop our team, including induction and training Deal with day-to-day performance and attendance matters informally and fairly Escalate to a manager, with clear information, where formal management is required Performance and reporting Report regularly to our managers on patient experience, task, correspondence and call performance Keep to information governance, data protection and health and safety requirements