Customer Service Advisor
| Company: | NHS Jobs |
|---|---|
| Salary: | from £24,852.66 a year |
| Hours: | Full-time |
| Location: | Middlewich, CW10 0QJ |
| Job type: | Permanent |
| Posting date: | 28 Oct 2026 |
| Closing date: | 25 Nov 2026 |
Summary
Customer Service Advisor Location: Universal House, Erf Way, Middlewich Salary: £24,852.66 Hours: Full-time | Current shift pattern includes 8am-4pm, 9am-5pm and 12pm-8pm, Monday to Friday. You'll typically work 2-3 late shifts per month and 1 Saturday every 4-6 weeks (8am-12pm). Please note: the nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel. About InHealth InHealth has been a proud supporter of the NHS Diabetic Eye Screening Programme since 2011 and now delivers fully managed services nationwide. To support efficiency and improve user experience, we have developed our own bespoke software that allows us to adapt quickly to the needs of both patients and colleagues. The Role As a Customer Service Advisor, youll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, youll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care. This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience. Key Duties Handle inbound and outbound calls relating to diabetic eye screening Address patient queries and concerns in a professional and timely manner Encourage and support patients to attend screening appointments Accurately record patient interactions, feedback and any followup actions Work towards performance targets to support personal development Maintain a friendly, professional and empathetic approach at all times Follow robust quality assurance procedures to meet national standards To Be Successful in This Role Warm, friendly and positive with a passion for excellent customer service Strong written and verbal communication skills Approachable, reliable and hardworking A genuine peopleperson who enjoys helping others and working as part of a team Next Steps Complete an application form Complete 4 automated video interview questions CV and video shortlisting Facetoface interview
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Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.
Mauve Group
RemotePermanentFull time