Sheltered Housing Alarm Installation & Support Officer – Rugby – £13.91 per Hour


Company:	Concept Resources
Hours:	Full-time
Location:	Rugby
Working pattern:	Field-based
Job type:	Temporary
Posting date:	27 Oct 2026
Closing date:	5 Nov 2026

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Summary

Location: Rugby, Warwickshire

Pay Rate: £13.91 per hour (PAYE)

Hours: 37 hours per week

Contract: Temporary, until 18th December 2026

Start Date: 2nd November 2026

IR35 Status: Inside IR35

Job Description

We are currently recruiting for an enthusiastic, reliable and customer-focused Control Centre Operator to join a local authority's Sheltered Housing Team in Rugby.

Please note: This role is predominantly field-based, involving the installation, maintenance and repair of control centre equipment within sheltered housing. Applicants must hold a full UK driving licence, have access to their own vehicle and hold business-use motor insurance.

The successful candidate will help provide a professional, sensitive and responsive service to vulnerable residents and customers connected to the Control Centre.

Key Responsibilities

Install, test, maintain and assist with the repair of emergency alarm and monitoring equipment within sheltered housing properties.

Visit residents to carry out equipment installations, upgrades and repairs.

Respond to incoming emergency and non-emergency calls, taking appropriate action in accordance with established procedures.

Arrange emergency assistance, including contacting ambulance services or organising emergency visits when required.

Activate emergency response procedures where necessary.

Maintain accurate and up-to-date records of residents, equipment, incidents and calls.

Contact existing customers to confirm and update personal information.

Handle enquiries from prospective new customers.

Programme equipment ready for installation and upgrades.

Deliver a professional, compassionate and customer-focused service at all times.

Essential requirements

Essential Requirements Full UK driving licence. Own vehicle with business-use motor insurance. Previous experience in a customer service, housing, support or similar role. Comfortable travelling between sheltered housing locations and visiting residents. Good communication and interpersonal skills. Confident using computers and maintaining accurate records. Ability to remain calm and professional when responding to emergencies. Reliable, organised and capable of working independently. A sensitive and professional approach when dealing with vulnerable residents.

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