23702 - Deputy Head Corporate Services - Workforce Lead
| Company: | Ministry of Justice |
|---|---|
| Salary: | £51,203 to £56,111 a year |
| Hours: | Full-time |
| Location: | North West |
| Working pattern: | Hybrid - 2 days remote |
| Job type: | Contract |
| Posting date: | 27 Oct 2026 |
| Closing date: | 18 Nov 2026 |
Summary
Overview of the job
The Efficiency & Innovation team will be responsible for optimising the use of the resource available to the NPS. The Efficiency Lead will support the Efficiency and Innovation Senior Manager to deliver resource management, identifying and coordinating efficiency priorities and business development activity. The job holder will be responsible for ensuring that the NPS spends public money wisely and will therefore become fully involved in all aspects of contracting and suggesting ideas for delivering cost savings.
In Wales these roles will go further than Probation efficiency – they will also include prison / probation integration.
Summary
The Efficiency Lead will support the Efficiency and Innovation Senior Manager to deliver resource management, identifying and coordinating efficiency priorities and business development activity.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Contribute to Efficiency in Service Delivery
Collate service standard information regarding services provided nationally by the NPS to ensure that they are delivered in accordance with the service delivery indicators and specifications
Ensure the effective use of public money across the organisation through the analysis of this service standard information
Create an activity-based costing model for the NPS and ensure that it is up-to-date
From cost model information, identify areas for efficiencies and raise these to the Efficiency and Innovation Senior Manager
Develop Management Information reports as well as systems and process for collecting customer feedback on the balance between efficiency and effectiveness
Develop action plans/new processes for new projects together with suppliers and stakeholders to address inadequate performance and areas of waste in the organisation
Ensure efficient delivery of services in accordance with service delivery indicators and specifications
Identify areas for efficiencies and recommend actions for the team
Define systems and processes which enable collection of information on organisational performance
Development of management information reports which enable performance analysis
Develop Team and Partnership Working
Develop productive working relationships with colleagues, suppliers and stakeholders
Contribute to proposals to meet external tendering requirements
Contribute to external contracts and agreements
Build own and team’s understanding of organisational markets and customers, through liaison with key stakeholders
Environmental scanning and work with external agencies
Plan and organise
Support development of programme formation and implementation
Plan, implement and manage the sharing of knowledge and good practice to inform innovation and improve service delivery across the organisation
Determine the effective use of resources
Create budgets and unit costs for programmes of work
Identify areas for efficiency
Advise on financial and resourcing issues to inform objectives and forward planning
Manage budget for the area of Efficiency
Use communication effectively
Providing information, feedback and advice
Influencing and persuading
Using appropriate skills, styles and approaches
Enhance own performance
Manage own resources and professional development
Use information to take critical decisions
Liaise with staff to receive, collate and analyse information, using systems and compiling reports as necessary
Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
Plan, implement and manage systems for the exchange of sensitive information, data and intelligence
Manage People
This post may hold line management responsibility for other members of the team
Supervise the work of the Efficiency team member
Train and provide advice and professional development across the Division in the area of efficiencies
Manage Diversity and Quality
Contribute to a culture and systems that promote equality and value diversity
Adhere to the diversity policies of the service and collaborate as appropriate with the Equalities and Diversity Unit
Manage Quality
Contribute to continuous quality improvement
Monitor external markets, practice, trends and development to ensure best practice internally
Manage compliance with quality systems
Manage Projects
Ensure an effective approach to project and process evaluation
Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.
Behaviours
Leadership
Working Together
Changing and Improving
Delivering at Pace
Communicating and Influencing
Making Effective Decisions
Essential Experience
Demonstrate experience of stakeholder management
Demonstrate experience of successfully identifying and improving efficiency of an organisation
Technical requirements
NVQ Level 5 or equivalent in a relevant subject (or appropriate practical experience). Microsoft: Word, Excel, Outlook, and PowerPoint.
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