Relief Security Officer
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | EC2R 5AA |
| Job type: | Permanent |
| Posting date: | 27 Oct 2026 |
| Closing date: | 24 Nov 2026 |
Summary
Job objectives and responsibilities
Responsible for maintaining a safe, secure, and welcoming environment for employees, visitors, contractors, and clients across Legal & General's London office.
The role combines security, safety, customer service, and workplace experience, ensuring the protection of people, assets, information, and reputation while delivering a professional service aligned with Legal & General's commitment to a 5-star hospitality experience.
The Security Officer acts as a visible ambassador for Legal & General, providing first-line security support, incident response, visitor assistance, security patrols, and operational support to ensure the smooth running of the workplace.
-To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them
-To be highly visible, always available and the “go to” person for queries
-To be immaculately groomed, approachable, and helpful at all times
-To deliver a 5* hotel concierge style experience at all times
-Conduct internal and external security patrols using Merlin application.
-Provide a visible and professional security presence.
-Monitor visitor and contractor activity.
-Respond to incidents, alarms, and emergencies.
-Support access control and security procedures.
-Maintain accurate reports and records.
-CCTV Monitoring
-Support business continuity and operational resilience activities.
Main duties
Experience:
-Operate under a “How Can I Help” mindset
-Deliver a welcoming, professional, and customer-focused service.
-Act as an ambassador for Legal & General and provide a positive first impression to visitors and clients.
-Support employees, visitors, and contractors with queries, directions, and assistance.
-Contribute to a workplace experience aligned with 5-star hospitality standards.
-Build positive relationships with employees, workplace experience teams, facilities teams, and visitors.
-Assist with visitor registration, verification, and access arrangements.
-Provide support for VIP and executive visitors.
-Monitor visitor and contractor activity within designated areas.
-Ensure visitors and contractors comply with site rules and access requirements.
-Liaise with reception teams and hosts to support a seamless visitor experience.
-Respond to access control alarms, door-held-open alarms, and security alerts.
-Conduct access control checks and report security breaches.
-Support the effective operation of Gallagher access control systems.
-Report faults affecting access control, CCTV, alarms, and security infrastructure.
-Assist with investigations involving access control or security incidents.
-Act as a first responder to security, safety, and welfare incidents.
-Respond to medical emergencies, suspicious activity, unauthorised access, and workplace incidents.
-Support fire alarm activations, evacuations, and emergency situations.
-Escalate incidents in accordance with company procedures.
-Ensure all incidents are logged and reported accurately.
-Support events, client functions, and corporate activities.
-Assist with event access control and visitor management.
-Provide a professional security presence during high-profile meetings and events.
-Carry out opening and closing checks where required.
-Remain alert to protest activity and incidents that may affect the business.
-Provide reassurance and support to employees and visitors during periods of disruption.
-Maintain effective communication with Security Supervisors, the Security Manager, Workplace Experience team and Facilities team.
-Report security concerns promptly.
-Support operational coordination during incidents and emergencies.
-Maintain accurate security logs and records.
-Complete incident reports, patrol records, and activity reports.
-Record and report security observations and concerns.
-Support lost property procedures and key management processes when required.
-Ensure security documentation is completed accurately and on time.
-Any reasonable management requests.