Non Emergency Patient Transport Call Handler Full Time


Company:	NHS Jobs
Salary:	from £25,272 a year
Hours:	Full-time
Location:	Otterbourne, SO21 2RU
Job type:	Permanent
Posting date:	27 Oct 2026
Closing date:	10 Nov 2026

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Summary

What Were Looking For: - Strong communication and customer service skills- Ability to work in a busy contact centre environment- Professional, courteous and patient approach- Willingness to learn and adapt Role Details: - Job Title: Non Emergency Patient Transport Service Call Handler (NEPTS)- Location: Patient Transport Services Contact Centre, Otterbourne Winchester - Pay Band: Band 2 + Unsocial Hours Allowance (Agenda for Change)- Hours: Full Time Working Pattern: Our NonEmergency Patient Transport Service operates 365 days a year. Call Handlers work between 08:00 and 20:00, seven days per week, on a rolling 8week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 7 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week. Training/Start date for the role: Training/start date will begin on either 18th January 2027 or 1st March 2027 which will be classroom based for 3 days from 08:00am until 16:00pm at Southern House, Otterbourne, Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota. Before interview an electronic type test will need to be completed. You will be sent the link for completion via email. A Standard DBS check will be required for this role. Safeguarding, Values and Conduct SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trusts values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.

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