OD&L Practitioner | Queen Victoria Hospital NHS Foundation Trust


Company:	Queen Victoria Hospital NHS Trust
Salary:	£39,959 - £48,117 per annum pro rata
Hours:	Part-time
Location:	East Grinstead, RH19 3DZ
Job type:	Permanent
Posting date:	27 Oct 2026
Closing date:	26 Nov 2026

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Summary

The post holder will work as part of the Organisational Development & Learning Team (OD&L), designing and facilitating a range of learning and organisational development (OD) interventions and workshops across the organisation, which supports the Trust Strategy.

They will work across the full cycle of learning and OD work; from scoping and contracting, data gathering and designing appropriate and impactful solutions to delivering engaging interventions, as well as evaluating impact.

The post holder will lead on developing a coaching culture across the Trust in line with our Trust Values and NHS People Plan priorities.

• Work on own initiative to scope, design, deliver and evaluate a range of learning and development interventions to support Trust, regional and national strategy and policies.

• Support the Head of OD&L in embedding the Trust Values and behavioural framework through a range of learning and OD interventions, including those relating to appraisal and career conversations, management development and team effectiveness.

• Support OD initiatives in collaboration with the Head of OD&L and other learning and OD colleagues, relating to Trust culture and staff engagement.

• Support change programmes at a departmental/local level, providing OD expertise in relation to change management and design and delivery of interventions.

• Coordinate and undertake the Trusts trainer quality-monitoring programme to ensure all trainers are evaluated regularly and that all programmes are delivered to a suitable standard. Supporting trainers to meet the required training standard as necessary.

• Lead on developing a coaching culture within the Trust, creating capacity to offer a broader range of coaching within the Trust. Develop and deliver a range of coaching skills workshops for managers and provide CPD coaching for internal coaches.

• Act as a coach for staff as required, undertaking contracting, delivery and evaluation of coaching offered.

• Support the Head of OD&L to engage with managers and departments to support action planning from the annual staff survey.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Communication and relationship skills

• Ability to communicate effectively providing and receiving highly complex, sensitive and contentious information when delivering training and workshops to groups of staff.

• Ability to maintain confidentiality whilst coaching and to receive highly complex and highly sensitive information with empathy.

• Ability to build and maintain relationships with a range of internal and external stakeholders and communicate highly complex, sensitive or contentious information to groups and individuals.

Analytical and judgement skills

• Use judgement skills to provide advice in relation to learning and OD, using own judgment as to when to escalate matters for management action.

• Provide up-to-date generic and specialist advice/information to colleagues on learning and OD matters within field of own expertise.

• Use problem solving and judgment skills to analyse complex data to assess development and training needs for individuals and groups. Offer effective OD interventions based on analysis of a range of options.

• Collect and analyse feedback data in relation to learning and team development interventions to produce both reports and business cases to support ROI and on-going evaluation.

Planning and Organisational skills

• Through collaboration with internal and external stakeholders and OD&L colleagues, plan a range learning and OD interventions, some of them complex, which balance Trust priorities and goals with operational constraints such as financial resources and staff availability.

• Effectively plan and prioritise a number of work streams and programmes to ensure projects and interventions are managed and delivered to agreed standards and timescales.

• Within learning and OD interventions, plan and organise large group interventions and collaborate with OD&L colleagues to maximise the efficiency of the intervention.

Information Resources

• Design, develop and regularly update a database for recording trainer quality monitoring outcomes and actions plans. Produce regular reports for audit purposes.

• Design, develop and regularly update a database to capture feedback from coaching and OD interventions. Produce regular reports to support future development initiatives.

• Oversee and record attendance/evaluations at learning interventions and produce reports to inform service improvements e.g., event attendance and feedback.

Policy and service development

• Implement OD&L policies for own work area.

• Propose policy and services changes for OD&L policies and procedures, which will impact across the entire Trust.

Learning and development

• Lead on the research, development and delivery a range a training and development programmes and workshops including conflict resolution, resilience training and appraisal conversations.

• Scope, develop and deliver OD interventions including workshops and 1 to 1 support.

• Lead on the development of a coaching culture, supporting individuals and groups to develop their skills through coaching skills workshops and CPD sessions.

Personal and Professional Development

• Participate in the Trust’s annual appraisal system designed to identify objectives and personal development opportunities.

• Participate in the Trust’s annual pay progression review (if applicable).

• Ensure that all mandatory training is up to date.

• he post holder will be responsible for continually maintaining their working knowledge of local practices, policies and procedures.

This advert closes on Tuesday 10 Nov 2026

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