GP Reception Team Leader
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | High Wycombe, HP13 5DN |
| Job type: | Permanent |
| Posting date: | 27 Oct 2026 |
| Closing date: | 26 Nov 2026 |
Summary
Reception & Patient Access Manage the day-to-day operation of the GP reception and front-of-house services Ensure efficient appointment booking, call handling, and patient navigation in line with NHS access requirements Support patients with queries regarding appointments, referrals, prescriptions, and services Manage difficult or sensitive patient interactions professionally, escalating concerns or complaints as required Ensure patient confidentiality, dignity, and equality at all times Staff Management & Leadership Line manages reception staff, including recruitment, updating staff documentation, Annual leave, induction, training, and ongoing development Produce and manage staff rotas to ensure adequate cover during core hours, extended access, and leave Conduct appraisals, manage sickness absence, and address performance issues in line with HR policies Foster a supportive, inclusive, and patient-centred team culture Administrative & Clinical Systems Oversee patient registration, data quality, and record maintenance in accordance with NHS guidelines Ensure accurate use of clinical systems such as EMIS Web or SystmOne Monitor workload distribution and improve reception processes to enhance efficiency and patient experience Support online services, digital access, and NHS app-related processes Governance, Compliance & Quality Ensure reception services meet CQC standards, including safety, responsiveness, and caring domains Support safeguarding processes and ensure staff training compliance Maintain awareness of NHS policies, information governance, GDPR, and data protection requirements Contribute to audits, inspections, and quality improvement initiatives Communication & Collaboration Act as a key link between reception staff, clinicians, the practice management team, and external organisations Attend practice meetings and contribute to service planning and development Communicate changes in NHS guidance, practice procedures, and operational updates to reception staff No canvassing or recruitment agencies, please.