Assoc. Director of Operations Neighbourhoods and Urgent Care Services


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Woking, GU21 5BH
Job type:	Permanent
Posting date:	27 Oct 2026
Closing date:	10 Nov 2026

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Summary

Management To provide visible operational leadership, guidance, support and direction to clinical staff within CSH. To be clear about organisational direction and approach in all aspects of operational management and use knowledge of organisational priorities to inform decisions about the running of the clinical service lines. To use effective communication, negotiation and influencing skills to enable effective change management with stakeholders at all levels (including senior management) who may hold differing and contentious views. To facilitate and drive change across the clinical service lines in accordance with the transformation agenda and to do so in conjunction with clinical and managerial colleagues and wider enabling managers. Ensure that staff within the group understand the relevant performance and access targets and lead, manage and motivate staff in the delivery of those targets to ensure seamless delivery of patient care ensuring high quality clinical outcomes. To focus on continuous improvement of the performance and financial position of the clinical services and embed systems to manage performance against objectives and quality targets to ensure that the service position is continually strengthening. Support the development and implementation of the clinical estates strategy for CSH and any environmental or estates work that is required ensuring it meets hygiene code, HBNs building and same sex accommodation guidance and ensure any other regulatory guidance is followed. To have responsibility across clinical services for ensuring all staff have the necessary training in order to identify and protect vulnerable adults/children/young people/families at risk and that organisational policies are adhered to with regards to safeguarding vulnerable adults and children. Develop planning and business processes that are effective and embedded throughout services to ensure resilient and efficient delivery of care. Work collaboratively with WS Alliance partners to ensure effective financial, quality and workforce planning that meets the needs of both current and future service developments. Attendance at relevant governance and operational meetings and system partner organisation meetings as required. Act as senior operational leader within CSH, deputising for colleagues as required. Operational To provide timely, effective, proactive operational management support to Clinical Services across CSH. To support the CSH Executive and management team and wider governance colleagues in ensuring that all performance and quality targets are achieved, where possible. Developing and implementing lasting solutions to challenges in conjunction with clinical and managerial colleagues. To function as a key member of the Operations Senior management team, taking full responsibility for actions and for keeping other team members fully informed at all times. Full understanding of the performance of the services, with the ability to provide regular performance and operational reports for both internal and external distribution. The post holder will oversee and support the management of the Head of Service roles. To work with teams to ensure appropriate, compliant rotas are in place to cover the services as required. To have an oversight of the staff scheduling platforms and ensure that applications are accepted in a timely manner. Service Delivery and Improvement Research and review national and local policies and assess local service delivery against these in collaboration with clinical leads - where necessary, develop and implement action plans to ensure service models meet recommendations and standards (e.g. National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc.). Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of access standards and any milestones required. Operate as a champion for service modernisation and change for the clinical service lines, supporting staff development of improvement skills, sharing best practice, successes and learning across the organisation. To facilitate the establishment and maintenance of strong relationships and communication throughout CSH operational services, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided, and targets delivered. Performance Management Ensure, with Operational and Clinical Leadership, that duty rosters are effective, meeting skill mix clinical requirements and complying with headroom allocation to minimise the use of bank/ agency staff and overtime. To be aware, and ensure appropriate internal cascade, of relevant national, local and internal policy and guidance such as NICE, Specialist Commissioning, procedures of limited clinical effectiveness. Ensure that processes are followed for the revalidation of nursing and the appraisal/professional development of non-medical clinical staff. Ensure assurance reports are presented and actions are taken to ensure compliance. Continuously promote professional practice upholding the Regulatory code of practice at all times, leading and assisting with investigations into poor practice or misconduct, including chairing of disciplinary meeting and hearings. Using advanced professional decision making to ensure the right decisions are made in line with the relevant council and organisational policies. Risk Management and Governance Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place and ensure that the clinical service lines are managed within agreed NWSA Governance policies and procedures. Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile. Ensure that root cause and trend analyses of all complaints and adverse incidents, SIs are undertaken, and that learning is shared across the business unit. Work collaboratively with colleagues to address complaints and incidents in an appropriate and in line with organisational timeframes ensuring the learning from such events is embedded and that learning is achieved across the services. Ensure that the cultural approach to risks and incidents is supportive, transparent and focussed on learning, applying the principles of candour and patient and relative involvement at all times. Work collaboratively with clinical, operational and enabling colleagues, lead a culture which ensures that all medical, clinical and operational employees comply with Infection Control policies, the Code of Practice for HCAI and clinical guidelines. To have oversight and engage with the patient safety agenda to reduce harms incurred by patients while under CSH care. To monitor standards, programmes of audit and challenge under-performance against professional standards, best practice and targets. Agree remedial action, monitor and manage the delivery of that action and ensure corrective actions are completed where required. Be accountable for ensuring that services comply with mandatory and regulatory standards and comply with local and commissioning requirements for information submission e.g. through National Databases. Be a resource for Safeguarding Vulnerable Adults and Children. Assist with any safeguarding investigations. Have a clear understanding of emergency and business continuity planning and activities, ensuring that all team members understand their role. Workforce Management Lead on the strategic development of the clinical workforce, ensuring the workforce plans reflect the ability to deliver new service models. Annually review the nursing and AHP workforce plan with Services and Leadership, ensuring the staff establishments and profile is sufficient to meet the needs of the service and is safe and manageable within the financial resources available. Analyse and use staff survey data to monitor and effect changes to support staff in their roles. Ensure safer staffing is maintained in areas of responsibility, and that establishment reviews are carried out enabling the needs of the patients to be met safely. To ensure appropriate methods are used to determine the staffing requirements at all times and to ensure managers are equipped with the knowledge, insight and support to manage their staffing resource in the most effective manner. Work with clinical leads and HR to ensure recruitment and retention initiatives contribute to the development and delivery of the clinical workforce that is reflective of the CSH values and is patient focused, affordable and meets the needs of the organisation. To support the development of leadership skills of the staff accountable to them and ensure that training and development needs are identified through regular training needs analyses and that those needs are carefully budgeted and executed in line with what the available resource. Lead on the identification of training relevant to the service portfolio to ensure staff have the appropriate skills as well as ensuring compliance with mandatory training requirements, appraisal requirements and appropriate performance management arrangements. Ensure all matters relating to capability, poor performance, grievance, disciplinary and sickness absence are managed proactively and effectively and in accordance with the relevant organisation policies.

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