Information Officer - Spanish, Portuguese or Italian Speaking


Company:	Ecctis Ltd
Salary:	from £29,766 a year
Hours:	Full-time
Location:	Cheltenham, GL50 2ED
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	27 Oct 2026
Closing date:	26 Nov 2026

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Summary

The Information Officer (IO) works within the Individual Services Group (ISG) to deliver services to individuals and organisations (e.g. universities), as part of a Government Recognition Services (GRS) contract. They are experts in credential evaluation and use their knowledge to assess applications and support with service enquiries.

Service delivery

• Evaluate overseas qualifications, ensuring we meet service levels and quality standards in accordance with internal methodology and processes

• Achieve Key Performance Indicators (KPI’s) to support service delivery

• Answering enquiries from individual applicants and member organisation, this could include - Phone calls, Live chat, Written enquiries, Reassessment requests & Complaints

Service Integrity

• Supporting the quality assurance processes as resource requires

• Ensure necessary counter-fraud measures are carried out

• Following policies, procedures and adhering to GDPR principles

• Supporting with the coaching and development of colleagues, delivering feedback constructively

Organisation Collaboration

• Work collaboratively with appropriate teams and departments to ensure accurate outcomes for both applicants and GRS contractual requirements

• Engaging and / or supporting with the delivery of effective training sessions

• Supporting across the business area where required, contributing to the overall objectives of GRS to meet their contractual requirements

Other

• Abide by the Company’s policies and procedures, and actively promote with the team

• Abide by the Company’s Health and Safety policies and procedures, whilst giving consideration to your own health and safety and that of colleagues

• Any other reasonable duties as required

Essential requirements

Skills required: • Strong verbal and written communication skills in English and Spanish / Portuguese / Italian • Strong organisational and time-management skills • Ability to meet deadlines, while remaining adaptable to changing processes and priorities • Demonstrates excellent attention to detail and consistently produces accurate work while maintaining efficiency • Strong research skills, using a range of resources to collaboratively review complex assessment cases • Is receptive to feedback, taking on board information to proactively improve and develop • Adaptable and proficient in using a variety of technologies • Strong verbal and written communication skills • A proactive, can-do attitude with a willingness to support the team when required Person specification: • Maintain professionalism at all times • Committed to maintaining a supportive and respectful business culture • A supportive and co-operative team member • Ability to take initiative, and ownership of goals and personal development • Comfortable with a fast-paced environment • Embraces change and continuous improvement • Strives to deliver an excellent service, considering individuals, members and GRS contractual requirements

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