Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.80 an hour |
| Hours: | Full-time |
| Location: | Wakefield, WF1 1PG |
| Job type: | Permanent |
| Posting date: | 27 Oct 2026 |
| Closing date: | 6 Nov 2026 |
Summary
The Receptionist is responsible for providing a professional, efficient, and courteous service to patients, visitors, and healthcare professionals. As the first point of contact for the practice, the post holder will play a key role in ensuring patients receive a positive experience and are directed to the most appropriate service. The successful candidate will undertake a range of reception and administrative duties, including managing a high volume of incoming telephone calls, booking and amending appointments, responding to patient enquiries, processing prescriptions and correspondence, and maintaining accurate patient records. Telephone and call-handling duties form a significant part of the role due to the volume of patient contact managed by the practice. The post holder will be required to: Provide a welcoming and professional reception service to patients and visitors. Manage incoming and outgoing telephone calls, handling enquiries efficiently and courteously. Book, amend, and cancel patient appointments using the practice clinical system. Accurately record and update patient information. Process administrative tasks, correspondence, and prescription requests in line with practice procedures. Signpost patients to the most appropriate clinician or service. Maintain confidentiality at all times in accordance with data protection requirements. Work collaboratively with colleagues to support the effective day-to-day running of the practice. Undertake any other duties appropriate to the role as required by the Practice Management Team. This role offers the opportunity to join Trinity Medical Centre, a large and progressive GP practice committed to delivering high-quality patient care and supporting the professional development and wellbeing of its staff.