Retail Supervisor


Company:	ISS Facilities Services
Hours:	Full-time
Location:	CV2 2DX
Working pattern:	On-site
Job type:	Permanent
Posting date:	27 Oct 2026
Closing date:	26 Nov 2026

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Summary

Retail Supervisor

Contract: Healthcare

Location: West Midlands, CV2 2DX

Hours of work: 37.5

Contract Type: Permanent

We're looking for a passionate and customer-focused Retail Supervisor to oversee the day-to-day operation of a busy hospital visitor restaurant. This is an excellent opportunity for an experienced supervisor from a hospitality, catering, retail, or customer service background to take the next step in their career.

Job Description

In this role, you'll lead by example, supporting your team to deliver outstanding service while ensuring high standards of food safety, cleanliness, and operational efficiency. Working within a hospital environment, you'll help create a welcoming space for visitors, patients, staff, and contractors alike.

Key Responsibilities

Supervising the daily operation of the hospital restaurant and café areas.

Leading, motivating, and supporting front-of-house team members.

Ensuring excellent customer service is delivered at all times.

Managing staffing levels and allocating duties throughout service periods.

Supporting stock control, ordering, and waste management activities.

Monitoring food quality, hygiene standards, and health & safety compliance.

Handling customer enquiries and resolving issues professionally.

Assisting with cash handling, till operations, and sales performance monitoring.

Supporting the Retail Manager in achieving operational and service objectives.

Essential requirements

Professional and Personal Competencies/Qualifications Previous supervisory experience within hospitality, catering, retail, or a customer-focused food service environment. Strong leadership and team management skills. Excellent communication and customer service abilities. Good organisational and problem-solving skills. Knowledge of food safety, hygiene, and health & safety requirements. A flexible approach to working hours, including weekends and bank holidays when required. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com Please click on the following link for more information on this role: Job Description If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

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About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.