Medical Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.71 an hour |
| Hours: | Full-time |
| Location: | Salford, M6 8LE |
| Job type: | Permanent |
| Posting date: | 26 Oct 2026 |
| Closing date: | 9 Nov 2026 |
Summary
Main Duties and Responsibilities Welcoming patients and visitors in a friendly, approachable and professional manner. Answering telephone calls, responding to patient enquiries and directing calls to the appropriate healthcare professional. Booking, cancelling and rearranging appointments in accordance with practice procedures. Managing patient requests and signposting patients to the most appropriate service. Maintaining accurate and up-to-date patient records using the practice's clinical computer system. Handling confidential and sensitive patient information in accordance with GDPR and practice policies. Liaising with GPs, nurses, healthcare professionals and other members of the practice team. Processing prescriptions, correspondence and other administrative documentation in line with practice procedures. Dealing with patient queries and concerns calmly, sensitively and professionally. Supporting the smooth day-to-day running of the reception area and carrying out general administrative duties as required. Working collaboratively with colleagues to provide a high standard of patient care and service delivery. Key Skills and Qualities The role requires excellent communication and customer service skills, good organisational abilities, attention to detail and confidence using computer systems. A medical receptionist must be compassionate, patient, reliable and able to remain calm under pressure while managing competing demands in a busy healthcare environment. Confidentiality, professionalism, teamwork and a commitment to providing high-quality patient care are essential to the role.