Scheduling and Booking Administration Manager


Company:	NHS Jobs
Salary:	£32,073 to £39,043 a year
Hours:	Full-time
Location:	Coventry, CV2 2DX
Job type:	Permanent
Posting date:	26 Oct 2026
Closing date:	6 Nov 2026

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Summary

To assume overall responsibility for the operational management of outpatient bookingadministration services, ensuring effective appointment scheduling, waiting list managementand patient pathway administration across designated specialties. This will require: Lead the day-to-day management of booking teams and associated administrative functions. Ensure appointments are booked in accordance with Trust access policies and clinical prioritisation requirements. Monitor booking backlogs, work queues and waiting lists to ensure timely patient access. Support effective utilisation of clinic capacity through proactive management of available appointments. Ensure cancelled appointments are rebooked within agreed timescales. Oversee the management of appointment outcomes and pathway progression. Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures. Participation in the developing and updating of current local and Trust wide training packages in line with National guidance. Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources. Responsibility for departmental performance including participation in the setting of objectives and standards. Representing the department in appropriate forums. Continuous review/updating of administration policies and procedures and supporting documentation and or systems. Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust. Liaise with local ICT helpdesk to raise technical issues relating to relevantdepartmental IT systems. Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation. Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required. Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews. Key Result Areas and Performance Support compliance with Referral to Treatment (RTT) pathways and national access standards. Monitor waiting list validation activities and ensure administrative actions are completed within agreed timescales. Escalate capacity, demand or pathway concerns to operational leads. Provide operational oversight of patient tracking processes and exception reporting. Work collaboratively with clinical teams to maximise utilisation and reduce avoidable delays in patient care. Produce and analyse reports relating to clinic utilisation, waiting list performance, booking productivity and patient access measures. Monitor performance against national, Trust and specialty-specific access targets. Identify trends and implement corrective actions where performance falls below expected standards. Support delivery of Better Booking objectives and improvement programmes. Lead initiatives to improve productivity, efficiency and patient experience across booking services For further details please see the attached job description.

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