Patient Pathway Coordinator (Outpatients Bookings) Urology


Company:	NHS Jobs
Salary:	£33,677 to £40,996 a year
Hours:	Full-time
Location:	ASCOT, SL5 7GB
Job type:	Contract
Posting date:	26 Oct 2026
Closing date:	2 Nov 2026

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Summary

Manage the speciality team, which will involve supervising and direct line managing the outpatient appointment booking team. Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times. To manage the performance of agreed booking procedures required to meet and maintain the national targets following standard operating procedures (SDPs) that allow for efficient booking and utilisation of existing capacity by speciality. To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians. To agree action plans in line with service managers to constantly maintain the delivery of the Trusts performance targets. To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients. To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments. To ensure that the team maintains a professional and positive approach at all times.

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