Clinical Office Administrator, Oral Maxillofacial Surgery Orthodontics


Company:	NHS Jobs
Salary:	£27,106 to £28,850 a year
Hours:	Full-time
Location:	Ashford, TW15 3AA
Job type:	Permanent
Posting date:	26 Oct 2026
Closing date:	30 Oct 2026

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Summary

To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates. To liaise with the Appointments Centre regarding first outpatient clinic appointment bookings. To ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment. To be responsible for sending out relevant appointment letters and cancelling or rebooking patients appointments. Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Millenium EPR. Checking and correcting uncashed clinic outcomes on Millennium EPR. Using FDP daily, to liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner. To be responsible for, and actively manage specialty waiting lists, out-patient procedure bookings on behalf of the specialty Clinical Team to ensure that the patient reaches the point of treatment within relevant timescales. To validate and actively manage specialty waiting lists forsome in-patient procedure bookings on behalf of the specialty Clinical Team to ensure that the patient reaches the point of treatment within relevant timescales. Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team. To highlight any potential breaches or delays in the patients pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trusts escalation policy. Demonstrate an understanding and reassuring manner when dealing with patients and their relatives. Providing administrative cross cover to the Orthodontic Department during periods of annual leave or as required. Undertake all mandatory training as required by the Trust. Any other duties relevant to the above tasks.

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