Catering Assistant - Commercial Services


Company:	NCG
Salary:	£25,949 to £25,949 a year
Hours:	Part-time
Location:	Newcastle upon Tyne, NE4 7SA
Job type:	Permanent
Posting date:	26 Oct 2026
Closing date:	9 Nov 2026

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Summary

Catering Assistant - Commercial Services

About the Role

We are seeking a dedicated and customer-focused Catering Assistant to join our Commercial Services team. The successful candidate will play a key role in preparing, cooking and serving high-quality food and beverages while delivering exceptional customer service. You will be responsible for maintaining high standards of food quality, presentation, cleanliness and customer satisfaction across a range of busy catering outlets.

Key Responsibilities

Work collaboratively with Commercial Services Team Leaders and colleagues to ensure the efficient and effective delivery of catering services.

Prepare, cook and serve high-quality food and beverages in accordance with established recipes, procedures and service standards.

Deliver excellent customer service and respond positively to customer enquiries and requests.

Maintain the Commercial Services brand standards across all catering operations.

Ensure designated work areas are kept clean, hygienic and well-organised at all times.

Operate and maintain catering equipment safely and effectively.

Use CPOS tills and cashless payment systems, ensuring all cash and electronic transactions are processed accurately and in accordance with financial procedures.

Comply with all relevant food safety, health and safety, and hygiene legislation and procedures.

Support colleagues in maintaining a safe, welcoming and professional environment for students, staff and visitors.

Essential Criteria

To be successful in this role, you will have:

A minimum Level 2 Food Hygiene Certificate.

Allergen Awareness Certificate

Experience in food preparation and cooking within a catering environment.

Good knowledge of food safety, health and safety, and hygiene requirements.

Strong customer service skills and the ability to work effectively as part of a team.

Good numeracy and literacy skills.

The ability to work flexibly across a range of catering outlets and service periods.

About Us

Commercial Services is a department within Newcastle College, operating a diverse range of hospitality and retail outlets across the organisation. Our facilities include large refectories, coffee shops, two Costa Coffee outlets, a convenience store and a student bar.

We operate across the main campus on Scotswood Road as well as several satellite sites, including Riverside Dene at Cruddas Park, the Rail Academy in Gateshead and the Aviation Academy near Newcastle Airport. Our team is committed to delivering high-quality food, excellent customer service and a consistently positive experience for all students, staff and visitors.

This is an exciting opportunity to join a dynamic team and contribute to one of the largest and most varied catering operations within the college sector.

EMPLOYEE BENEFITS

NCG is a great place to work, with a whole host of benefits such as:

Generous Annual Leave

Flexible Working

Student Discount

Government Pension Schemes

Cycle to Work

Employee Assistance Programme

For more information, please see our website -

Our Benefits

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.