ICT Specialist


Company:	Dyfed-Powys Police
Salary:	£32,613 to £41,487 a year
Hours:	Full-time
Location:	Carmarthen, SA31 2PF
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	26 Oct 2026
Closing date:	5 Nov 2026

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Summary

Force Dyfed Powys Police

Role Type Police Staff

Business area / Department ICT

Location Carmarthen, Headquarters

Agile/Fixed/Fixed Operational Agile

Grade E/F

Salary £32,613- £41,487

Part/Full Time Full Time

Hours per Week 37

Type of Contract Permanent

Level of Welsh language ability required? 1

Interview Date 18 November 2026

Closing Date 05/11/2026, 23:55

Job Advert Description

An exciting opportunity has arisen to join us as an ICT Specialist in the ICT Department.

What you will be doing?

Role Specific Tasks

1. To configure, install and maintain computer and network hardware in line with the ICT department change and release management processes and procedures.

2. To provide expert and creative solutions to user problems to ensure user satisfaction and productivity.

3. To research, resolve and respond to complex questions received via telephone calls, call backs, or escalations and provide support on electronic services, in accordance with current standards.

If you think you have the skills and passion for this role, please click the attachment below to view the role profile. If you think this is the role for you, please complete an application, evidencing against the required attainments (usually found on the last page of the role profile).

Please also refer to the candidate guidance link below which provides more detail on how to complete your application.

https://www.dyfed-powys.police.uk/SysSiteAssets/media/downloads/dyfed-powys/careers/guidance-Documents/police-staff-attainments-english.pdf

What can you expect?

All new starters will have a buddy/mentor to support you when you join

24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays

Additional 24 days flexi leave (role dependant)

Access to on-site gyms and fitness classes

Hybrid/Agile working (role dependant)

Discounts from various retailers via the Blue Light Scheme

Cycle to Work Scheme

Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.

Pension scheme

Staff Support Networks

Flexible working opportunities

Generous maternity/paternity and adoption leave entitlements.

Sick pay provisions

All candidates are subject to vetting and medical checks.

Interviews to be held on: 18th & 19th of November

Diversity and Welsh language

Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service.

We continue to work towards creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.

Find out if you’re eligible for Positive Action here.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

Information point:

If you require any further information about this role, please do not hesitate to contact: recruitment@dyfed-powys.police.uk

Or attend our weekly drop-in recruitment event, Wednesday @ 11am – 11:30am here.

Essential requirements

1. Must have previous experience of providing IT support and service delivery (E) 2. Must have practical knowledge and experience of Microsoft Windows Server and Windows desktop operating systems (E) 3. Must be able to manage a workload and balance competing priorities, redirecting resources quickly and effectively to meet changing demands (E) 4. Must have practical knowledge and experience in ICT cyber security, including vulnerability remediation, patching and general cyber awareness. (E) 5. Must be qualified to Degree standard or equivalent in a computer related discipline or possess equivalent experience within an IT service delivery and support environment bringing the role holder to a comparable level (E)

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