Care Navigator (Receptionist) - GP Practice
| Company: | Practice 3 Keir Hardie Health Park |
|---|---|
| Hours: | Part-time |
| Location: | Merthyr Tydfil, CF48 1BZ |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 26 Oct 2026 |
| Closing date: | 25 Nov 2026 |
Summary
A Care Navigator acts as the primary frontline contact for patients, managing appointments, inquiries, and actively signposting individuals to the most appropriate healthcare professional or service within the practice or wider community.
Job Summary / Role Overview
• First Point of Contact: Welcome patients and visitors in person, via telephone, or through digital/online consultation platforms with a professional, calm, and welcoming demeanor.
• Active Signposting & Triage Support: Conduct non-clinical assessments of patient needs to direct them efficiently to the right resource (such as GPs, practice nurses, clinical pharmacists, mental health practitioners, social prescribers, or local community services).
• Appointment & Workflow Management: Book, amend, and cancel appointments, handle prescription requests, and manage day-to-day administrative tasks using clinical systems.
• Communication & Collaboration: Act as a central communication link between patients, the multidisciplinary clinical team, hospitals, and external health agencies.
• Confidentiality & Compliance: Maintain accurate, confidential patient records in strict compliance with NHS data protection, GDPR, and safeguarding guidelines.
Essential requirements
Key Requirements (Person Specification) •Education: GCSE (or equivalent) in English and Mathematics at Grade C or above. • Skills: Strong communication, active listening, problem solving, and the ability to remain calm and empathetic in high pressure or sensitive situations. • IT Literacy: Good working knowledge of Microsoft Office, and ideally clinical IT systems. • Experience: Previous customer service, public-facing, or NHS reception/administration experience is strongly preferred.