Administrative Officer


Company:	Brook Street
Salary:	£13.25 to £13.25 an hour
Hours:	Full-time
Location:	Fareham, PO15 5RR
Job type:	Temporary
Posting date:	23 Oct 2026
Closing date:	30 Oct 2026

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Summary

Admin Officer

Location: Fareham

Pay = £13.25 per hour

Assignment starts 4/1/2027 for a three month assignment

Shift Work will include weekends and bank holidays

Are you organised, confident with details, and comfortable keeping things moving behind the scenes? Our Client is hiring for a reputed client in Fareham, supporting business needs through accurate, efficient admin and vacancy management. If you enjoy getting it right first time and can communicate clearly, this could be a great opportunity.

What you'll be doing:

* Manage vacancy information checks to ensure details are correct, not generic or outdated

* Review and verify data carefully to maintain accuracy and consistency

* Support the smooth running of day-to-day administrative processes

* Flag issues and help keep information clean, complete and ready to use

What you'll bring:

* Strong attention to detail with a practical, quality-first approach

* Confidence handling information checks and ensuring accuracy

* A calm, dependable style when working through administrative tasks

* The ability to follow processes closely while still thinking about improvements

Census 2031 represents our most ambitious data collection project yet - a once-in-a-decade opportunity to capture a complete picture of everyone living in England and Wales.

Building on the digital success of 2021, we're pioneering new ways to reach every household and community, ensuring no one is left uncounted. This vital work will provide the foundation for policy decisions, resource allocation, and community planning for the next decade.

Your work will support delivery of this transformational project that will shape how we understand and support our nation's future. You'll be part of a team that ensures everyone is counted-and every voice is heard. We're building a culture that values collaboration, fresh thinking, and respect for diverse expertise. Whether you're a seasoned professional or bringing new perspectives, you'll be part of a team that welcomes bold ideas, works transparently, and thrives on solving complex challenges together.

The Operational Support Assistant will provide front-line support to Census Field Services, responding to queries from our ONS field staff, received by phone, email and webchat, logging requests, updating records and supporting the resolution or escalation of issues.

The post-holder will work as part of a flexible support team and will be required to work shifts on a rota, including some evening and weekend working. During the time in the role, you will be required to work your shifts in the Titchfield Office. There will be leave restrictions in place during February, March & April 2027.

The role will involve supporting a range of activities as the Census Field operation develops, including operational set-up activities, live operational support, administrative processing and logistics-related activities.

Responsibilities

Monitor, prioritise and action requests from a central mailbox and ticketing support system accurately and within agreed timescales.

Act as a front-line resolver for service desk requests, supporting field colleagues and helping ensure issues are progressed effectively.

Accurately complete spreadsheets, records and other operational documentation to a high standard.

Support onboarding and set-up activities, which may include inputting staff information into Fusion, Service Now and the Safe Hub Manager, prepare equipment and maintain tracking records.

Work flexibly across Census Field Services, adapting to changing priorities and undertaking different duties as operational requirements evolve.

Contribute to continuous improvement by identifying issues, suggesting improvements and supporting effective ways of working within the team.

Support offboarding activities

Essential skills:

Experience of communicating clearly with colleagues and stakeholders and building effective working relationships.

Ability to manage a varied workload, prioritising tasks and responding flexibly to changing priorities.

Demonstrates a willingness to learn new processes, systems and ways of working, using feedback to improve performance.

Able to follow procedures, maintain service standards and escalate issues when appropriate.

Experience of handling information accurately and securely, using systems and data to support service delivery.

Titchfield Office based (not suitable for hybrid working)

Additional information:

* This role suits candidates who take pride in accuracy and enjoy structured work

If you're keen to bring your admin strengths to a role where accuracy truly matters, apply now. We'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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