Care Navigator (Receptionist)


Company:	NHS Jobs
Salary:	from £12.74 an hour
Hours:	Full-time
Location:	Bristol, BS5 7PD
Job type:	Permanent
Posting date:	23 Oct 2026
Closing date:	8 Nov 2026

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Summary

The purpose of this post is to provide Care Navigator (Receptionist) services for the practice. General Duties Sign-post patients appropriately to practice services in accordance with the navigation Standard Operating Procedures. Assist with routine administrative tasks from other departments. Initiate contact with and respond to requests from patients, other team member and associated healthcare agencies and providers. To undertake specific assigned tasks, project support, or development / change work which may arise from time to time, under the direction of the relevant line manager. Participate in development plans for the practice and their implementation. Provide reception, sign-posting and administrative support for seasonal and/or exceptional public health campaigns such as, but not limited to, mass vaccination clinics. Reception Sign-post patients appropriately to practice services in accordance with the navigation Standard Operating Procedures. Make appointments for patients attending or calling by telephone, using the computer system, and in accordance with the Practices appointment protocols. Assist patients where required with completion of e-consult forms. Contact patients to make arrangements for appointments and other actions in accordance with instructions of Triage GPs. Receive telephone requests for home visits. Receive general telephone enquiries and transfer callers to other surgery staff as appropriate. Receive requests for repeat prescriptions. Give out letters, reports, or forms to patients attending, and take payments where applicable in accordance with the navigation Standard Operating Procedures. Records & Triage As above Receive overflow of telephone calls and sign-post patients appropriately to practice services in accordance with the navigation Standard Operating Procedures. Process new patient registrations Process repeat prescription requests in accordance with the practice procedure. Processing of GPP workflow and tasks. Respond to requests for results and other clinical information in accordance with practice policy Liaise with GPs and other clinicians using the appropriate message system. Systems Administration & Support Retrieval and provision of information or documents from practice systems or external bodies as required. Assist with the cancellation and rebooking of doctor and other clinician appointment sessions as required and as directed by the Assistant Practice Manager or Care Navigator Service Manager. Liaise directly with hospital personnel, labs and other agencies with regard to medical matters. Liaise directly with patients by telephone or in person with regard to medical and administrative matters. Dignity at Work and Equality Statement We are committed to treating all of our staff and Service Users with dignity and respect. You are responsible for behaving in a way that is consistent with the aims of our Equality and Diversity Policy and the Equality Act (2010). This includes not discriminating unfairly in any area of your work and not bullying, harassing or otherwise intimidating other people. You should recognise and appreciate that people, both colleagues and service users are different and to act in ways that are consistent with their needs and preferences. You should at all times embody the ethos and values of Air Balloon Surgery and the Care Navigation Team, keeping patients at the heart of everything we do. Please see attached job description for more information.

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