GP Practice Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Holmfirth, HD9 5QQ |
| Job type: | Permanent |
| Posting date: | 23 Oct 2026 |
| Closing date: | 6 Nov 2026 |
Summary
Meltham Group Practice are looking for a friendly, professional, and highly motivated individual looking for a rewarding role in a supportive healthcare environment. We are a forward-thinking and friendly GP practice seeking a dedicated Receptionist/Administration team member to be the first point of contact for our patients and visitors. This is a fantastic opportunity to join our well-established, patient-focused team. You will play a crucial role in helping patients access the most appropriate services while supporting the smooth day-to-day running of the practice. About the Role As a key member of our reception team, you will provide a high-quality, professional reception and administrative service. You will be the welcoming face and voice of the practice, ensuring every patient feels valued and supported. Your main duties will include: - Patient & Visitor Care: Greet patients warmly, manage arrivals, and respond to enquiries both face-to-face and over the phone with a professional and courteous manner. - Care Navigation: Help patients navigate our services, directing them to the most appropriate healthcare professional or appointment pathway in line with practice procedures. - Appointment Management: Book routine and same-day appointments using our clinical system (SystmOne), ensuring the appointment system runs efficiently. - Telephone Support: Answer calls promptly, record accurate messages, and liaise effectively with the On Call doctor and other clinical staff. - Administrative Support: Process repeat prescription and home visit requests, scan and code correspondence into patient records, and provide general clerical support to the wider practice team. - Reception Desk Management: Maintain a tidy, organised, and welcoming reception area, and help ensure the smooth flow of patients.