One Stop Shop Customer Care Officer


Company:	ESSENTIAL EMPLOYMENT LTD
Salary:	£13.47 to £13.47 an hour
Hours:	Full-time
Location:	Kingswood, BS15 9TR
Working pattern:	On-site
Job type:	Contract
Posting date:	23 Oct 2026
Closing date:	22 Nov 2026

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Summary

One Stop Shop Customer Care Officer needed in Castleford

This is a temporary role and the rate is £13.26ph

The reference number is: 376001

The successful candidate will be dealing with customer enquiries for all council services from a range of customers, some whom maybe vulnerable. The post holder will resolve complex and challenging enquiries at the first point of contact, gather information and verify supporting evidence and consider other support agencies available for customers within the community and will update computer records as appropriate and provide advice on legislation driven services such as Council Tax, Housing and Housing Benefit enquiries. All work will be undertaken in accordance with legislation, policy and the operational service plan of the section.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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